VCEFE Global Solutions is looking for a Technical Support Executive to join our team and provide technical and application support to customers using our SaaS products, web applications, mobile applications, and client-specific software solutions.

The ideal candidate should have good communication skills, basic technical knowledge, problem-solving ability, and relevant experience in software support, technical support, application support, or customer support for software products.

You will work closely with customers, Developers, QA Engineers, and internal teams to understand, troubleshoot, track, and resolve customer-reported technical issues.

Key Responsibilities

- Provide technical support to customers through phone calls, WhatsApp, email, and support/ticketing channels.
- Understand customer-reported issues and identify the actual problem through effective questioning and troubleshooting.
- Troubleshoot software, application, configuration, login, data, browser, and basic connectivity-related issues.
- Provide clear and step-by-step guidance to customers.
- Assist customers with product usage, configuration, and common application-related queries.
- Reproduce reported issues whenever possible and document the steps to reproduce them.
- Identify whether an issue is related to user operation, configuration, data, application functionality, or a software defect.
- Create detailed support tickets with appropriate descriptions, screenshots, videos, and other relevant information.
- Escalate technical issues to the Development or QA team when required.
- Coordinate with Developers and QA Engineers to investigate and resolve reported issues.
- Follow up on pending issues and ensure timely closure.
- Verify fixes and confirm that reported issues are resolved before communicating closure to customers, where applicable.
- Maintain proper records of customer issues, troubleshooting steps, resolutions, and follow-ups.
- Identify recurring customer issues and communicate them to the Product, QA, and Development teams.
- Assist customers during product onboarding, configuration, and basic training when required.




- Learn and maintain a strong understanding of VCEFE products, features, workflows, and business processes.
- Maintain professional communication and customer relationships throughout the support process.

Required Skills Communication Skills – Mandatory

- Excellent verbal and written communication skills.
- Good English communication skills.
- Ability to communicate professionally with customers over phone, WhatsApp, and email.
- Ability to explain technical issues in simple and understandable language.
- Good listening and customer-handling skills.
- Ability to handle customer complaints and difficult situations professionally.

Technical Skills Candidates should have a basic understanding of:

- Web applications
- Software troubleshooting
- Windows and basic computer troubleshooting
- Internet and browser troubleshooting
- Basic networking concepts
- Application errors and logs
- Database concepts
- Basic SQL queries
- Software testing concepts

You do not need to be an expert developer for this role. However, you should have sufficient technical knowledge to understand application issues, perform basic troubleshooting, and communicate effectively with the development team.

Experience

0–2 years of relevant experience in:

- Technical Support
- Software Support
- Application Support
- Product Support
- SaaS Support
- IT Support
- Software Customer Support
- CRM / ERP Support
- Web Application Support

Education

Preferred qualifications

- Diploma in Computer Science / IT
- BCA
- B.Sc. Computer Science
- B.E. / B.Tech – Computer Science / IT
- Any equivalent technical qualification

Relevant experience and practical technical knowledge will also be considered. Candidate Requirements The ideal candidate should be:
- A positive communicator.
- Customer-focused and patient.




- Strong in problem-solving.
- Technically curious and willing to learn.
- Comfortable communicating with both technical and non-technical customers.
- Detail-oriented and organized.
- Responsible for following up on customer issues until resolution.
- Able to prioritize multiple support requests.
- Comfortable working with Developers, QA Engineers, and other internal teams.
- Willing to continuously learn new software products and technologies.

Key Performance Areas Your performance will be evaluated based on:
- Customer response and resolution time.
- Quality of technical troubleshooting.
- First-level issue resolution.
- Accuracy of issue identification and escalation.
- Customer communication and satisfaction.
- Quality of support ticket documentation.
- Follow-up and issue closure.
- Product knowledge.
- Coordination with Development and QA teams.
- Ability to identify and reduce recurring customer issues.

Career Growth This role provides an opportunity to build a career in software and SaaS technology.

Based on performance and interests, career progression may include:

Technical Support Executive → Senior Technical Support Executive → Application/Product Support Specialist → Support Lead / Customer Success / Product Operations

There may also be opportunities to transition into QA, Business Analysis, Product Management, or Technical Operations based on skills and performance.

Why Join VCEFE Global Solutions?

- Work with real-world SaaS and business applications.
- Gain experience supporting multiple products and industries.
- Work closely with Development, QA, Product, and Business teams.
- Develop practical software troubleshooting skills.
- Gain hands-on experience in customer-facing technology support.
- Learn about real business processes and software solutions.
- Opportunity to grow with a growing technology company.

Important: Candidates applying for this position should have good communication skills and a genuine interest in software/application technical support. Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Tirunelveli)
🏢 VCEFE Tech
📍 Tirunelveli