We are seeking a qualified Customer Support Executive to oversee a team of representatives dedicated to providing exceptional customer service and after-sales support.
Responsibilities
The primary responsibilities of the Customer Support Executive include:
- Demonstrated customer support or client service experience.
- Professionally handling calls to provide information about products and services, addressing issues, and ensuring resolution.
- Maintaining accurate records of transactions and interactions.
- Timely and appropriate follow-ups as necessary.
- Escalating unresolved queries to relevant departments for resolution.
Additional Responsibilities
- Achieving assigned goals and targets.
- Proficiency in CRM systems and practices.
- Customer-centric approach with adaptability to various customer behaviors.
- Efficient multitasking,
prioritization, and time management.
Competencies and Skills Required
Effective communication skills in English, Hindi, and Kannada are essential for this role. Other key competencies and skills include:
- Exceptional communication and presentation abilities.
- Strong listening and problem-solving capabilities.
- Ability to handle stress and pressure effectively.
- Excellent interpersonal skills.
Requirements
- Bachelor’s degree.
- Minimum of 1 year of relevant experience.
- Proficient in Hindi, Kannada, and English communication.
- Robust computer skills.