Looking for a Customer Support Executive who can be the first point of contact for customers and ensure every interaction is handled with clarity, patience, and efficiency.

The role involves understanding customer concerns, resolving issues, providing product guidance, and coordinating with internal teams when required. Strong communication, ownership, and problem-solving skills are essential.

Key Responsibilities

- Handle customer queries through email, phone, chat, and support platforms .
- Understand customer issues and provide accurate, timely, and relevant solutions.
- Guide customers through product features, processes, and common troubleshooting steps.
- Track customer requests and ensure timely follow-ups until resolution.
- Maintain clear and accurate records of customer interactions.
- Escalate complex technical or service-related issues to the appropriate teams.
- Coordinate with Product, Engineering, Sales, and Operations teams to resolve customer concerns.
- Identify recurring customer issues and share actionable feedback with internal teams.
- Maintain a high standard of communication and customer service across every interaction.
- Meet defined service metrics such as response time, resolution time, and customer satisfaction.
- Contribute to FAQs, knowledge bases, and support documentation.
- Identify opportunities to improve support processes and the overall customer experience.





Requirements
- 1–3 years of experience in Customer Support, Customer Service, or a similar role .
- Excellent verbal and written communication skills.
- Strong listening, problem-solving, and interpersonal abilities.
- Ability to handle multiple queries and priorities effectively.
- Comfortable working with CRM, ticketing, and customer support tools.
- Good working knowledge of MS Office or Google Workspace .
- Robust attention to detail and follow-through.
- Ability to work effectively in a fast-paced environment.
- Customer-first mindset with a strong sense of ownership.

Good to Have
- Experience with Zendesk, Freshdesk, Salesforce , or similar platforms.
- Experience supporting SaaS, technology, or digital products.
- Basic technical troubleshooting knowledge.
- Familiarity with customer support metrics such as CSAT, FRT, and resolution time .
- Experience working with chatbots, knowledge bases, or AI-enabled support tools.

What This Role Offers An opportunity to work closely with customers, understand real-world product challenges, and contribute directly to improving the overall customer experience. The role provides exposure to Product, Engineering, Sales, and Operations teams, along with opportunities to develop strong communication, problem-solving, and customer relationship skills.

📌 Customer Support Executive (India)
🏢 CareerXperts Consulting
📍 India