Job Title: Customer Support Executive (UK Process)

Location: Ahmedabad

Job Type: Full-time

Shift Timing: UK Shift (Flexible to work in rotational shifts)

Job Summary:

We are looking for a dedicated Customer Support Executive to manage customer queries and complaints for our UK clients. The ideal candidate should have excellent communication skills, a customer-centric attitude, and the ability to handle multiple queries efficiently.

Key Responsibilities:

- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products/services, resolve complaints, and assist with troubleshooting.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document customer interactions, feedback, and follow-ups in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Meet quality and performance targets such as response time, resolution rate, and customer satisfaction scores.
- Stay updated with product knowledge, policies, and company guidelines.

Required Skills Qualifications:

- Education:



High school diploma or equivalent (Bachelor s degree preferred).
- Experience: Minimum 1-2 years of experience in customer support, preferably in an international/UK process.
- Communication: Excellent verbal and written English skills with a neutral accent.
- Technical Skills: Proficiency in using CRM tools, Microsoft Office, and live chat software.
- Problem-Solving: Ability to analyze issues, provide solutions, and handle difficult customer situations calmly.
- Adaptability: Willingness to work in rotational shifts and a quick-paced environment.

Preferred Qualifications:

- Experience in International Bpo ,Customer Support Executive.
- Multitasking ability and attention to detail.

Benefits:

- Competitive salary and incentives
- Health and wellness benefits
- Career growth opportunities
- Training and development programs

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Exceutive Professional (Ahmedabad)
🏢 TCP Corporate Solution
📍 Ahmedabad