Role Overview

We are looking for Customer Support Associates who can handle customer interactions with clarity, patience, and a helpful approach. The focus of this role is to ensure a smooth and positive experience for customers across calls, chats, and emails.

Key Responsibilities

Handle customer queries via calls, chat, and email

Understand customer issues and provide clear and simple solutions

Maintain a polite and professional tone in all interactions

Follow basic call handling structure (greeting, understanding, resolution, closing)

Document customer interactions clearly and accurately

Escalate issues when required

Language Requirements (Mandatory)

Excellent command over English and Hindi

Ability to communicate clearly and confidently

Gujarati (optional)



will be an added advantage

Customer Handling Skills (Core Focus)

Ability to listen carefully and understand customer concerns

Transparent and simple communication (avoid complex or technical language)

Empathy and patience while dealing with customers

Ability to stay calm, especially in difficult situations

Willingness to help and take ownership of issues

Basic Skills RequiredBasic computer knowledge

Ability to learn new tools and processes

Willingness to follow simple guidelines and structure

Handle customer queries via calls,chat,and email

📌 Customer Support Associate (Hyderabad)
🏢 MostEdge
📍 Hyderabad