30

Customer engagement cadence ≥ 95%

Quarterly Recurring Revenue (QRR) growth and retention

Qualifications

5–9 years of experience in Customer Success / Technical Account Management (Saa S)

Proven experience managing enterprise or multi-stakeholder accounts

Solid background in Mar Tech, Ad Tech, or Digital Analytics

Experience owning onboarding through renewal cycles

Required Skills

Hands-on experience with: Adobe Analytics / Google Analytics (GA4) / Looker Studio

Understanding of: APIs, webhooks, and data integrations (ETL concepts)

SEO fundamentals (crawl, indexing, ranking)

Preferred Skills

Experience with tools like Tableau, Power BI, Domo

Familiarity with SEO platforms (e.g., Screaming Frog, Oncrawl)

Experience with CRM/CS tools like Salesforce or Gainsight

Exposure to AI/ML-driven products

Core Competencies

Strong consultative communication skills (executive to technical audiences)

Proactive, ownership-driven mindset

Ability to simplify complex technical concepts

Passion for customer education and enablement

Thrives in a fast-paced, ambiguous (greenfield) environment

📌 Customer Success Manager - Sma (Mumbai)
🏢 BrightEdge
📍 Mumbai