Equal is a Series B identity verification platform, founded in 2022 by Keshav Reddy and Rajeev Ranjan, and headquartered in Hyderabad.

Equal Work (KYE/BGV), headed by Nataraj, helps enterprises solve critical KYC, fraud prevention, onboarding, and background verification challenges through a single integrated platform, connecting to roughly 50 identity databases to power fast, reliable checks.

Equal

Work automates and streamlines employment and background verification for enterprise clients, replacing slow, manual screening processes with a plug-and-play system built for enterprise-scale adoption — while staying compliant with India’s evolving data protection landscape.

About the Role The Customer Success Manager is a full-time, on-site role based in Hyderabad, owning the enterprise client journey end to end — from onboarding and adoption through retention, renewals, and account growth. This role works closely with product, engineering, and operations teams to represent customer needs, resolve escalations, and shape best practices for how enterprise clients use Equal Work’s platform.

Responsibilities

- Guide enterprise customers through onboarding and drive adoption of Equal Work’s BGV platform.
- Own account health, retention, and renewals — proactively identifying and addressing risk before it becomes churn.
- Identify and execute upsell and account growth opportunities within the existing client base.
- Manage escalations end to end, coordinating across product, engineering, and operations to resolve issues quickly.
- Gather and interpret customer feedback and usage data,



translating insights into actionable recommendations for product and engineering.
- Collaborate cross-functionally to represent customer needs and influence roadmap decisions.
- Maintain clear account documentation and track key customer metrics.
- Prepare regular reports and updates on account health for internal stakeholders.

Requirements

- 3–6 years of experience in enterprise Customer Success Management, Key Account Management, or client success roles.
- Strong enterprise client and stakeholder management skills, including onboarding, support, and retention.
- Demonstrated experience in retention, renewals, upselling, and account growth.
- Clear verbal and written communication skills — able to explain product features and resolve issues confidently.
- Ability to analyze usage data and customer feedback and translate it into actionable recommendations.
- Comfort working closely with cross-functional teams, including product and engineering.
- Strong organizational and time-management skills; able to manage multiple enterprise accounts simultaneously.
- Familiarity with SaaS or technology products, and the ability to learn new tools and systems quickly.
- Experience with CRM or customer success platforms; working proficiency with spreadsheets and presentation tools.
- Bachelor’s degree or equivalent practical experience in business, communications, technology, or a related field.
- Background verification, KYC, HR Tech, or B2B SaaS experience is a solid plus.
- Commitment to inclusive, respectful communication and a collaborative, team-oriented work style.

📌 Customer Success Manager - Enterprise (Hyderabad)
🏢 Equal
📍 Hyderabad