Customer Success Associate – UK Market

Location: Gurgaon

Experience: 1–3 Years

Market: UK

Employment Type: Full-time

Shift: UK Shift

About the Role:-

We are looking for a proactive and customer-focused Customer Success Associate to join our team and manage the post-booking customer experience for our UK B2C clientele.

The ideal candidate will be responsible for assisting customers with post-booking queries, resolving concerns, gathering feedback, and ensuring a seamless customer journey. The role requires strong communication skills, excellent customer-handling abilities, and hands-on experience with Amadeus GDS.

Key Responsibilities:-

- Handle post-booking customer queries and provide timely and accurate resolutions.
- Maintain regular communication with customers and ensure their concerns are addressed effectively.
- Coordinate with internal teams, airlines, and other relevant stakeholders to resolve customer issues.
- Proactively follow up on pending customer requests and ensure timely closure.
- Collect and document customer feedback to identify areas for improvement.




- Handle customer complaints professionally while maintaining a high level of customer satisfaction.
- Maintain accurate records of customer interactions and resolutions.
- Use Amadeus GDS to review and manage relevant booking information.
- Ensure adherence to company processes, service standards, and customer service guidelines.
- Identify recurring customer issues and communicate insights to the relevant teams for process improvement.

Requirements:-

- 1–3 years of experience in Customer Service, Customer Success, Travel Operations, or a related role.
- Prior experience handling UK B2C customers will be preferred.
- Hands-on experience with Amadeus GDS is mandatory.
- Strong verbal and written communication skills.
- Excellent customer-handling and problem-solving abilities.
- Ability to handle customer complaints and challenging situations professionally.
- Robust attention to detail and ability to manage multiple customer requests simultaneously.
- Good understanding of post-booking processes within the travel industry.

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