About the role

We are looking for an experienced Customer Success Manager to manage B2B demand-generation campaigns for global clients.

This is a hands-on, client-facing role combining customer relationship management, campaign execution, reporting, and business reviews. You will translate client requirements into campaign plans, coordinate with Operations, monitor delivery, analyze performance, and present insights and recommendations to clients.

The ideal candidate should be highly proficient in creating executive-quality presentations, QBRs, Excel reports, and campaign-performance dashboards. You must be able to turn campaign data into a clear story—not simply copy numbers into slides.

Key responsibilities

- Own B2B demand-generation campaigns from client brief through completion
- Serve as the primary point of contact for assigned clients and agency partners
- Understand targeting requirements, including accounts, personas, industries, geographies, lead criteria and timelines
- Translate client requirements into clear instructions for Operations and delivery teams
- Conduct campaign kick-off calls and provide regular progress updates
- Monitor campaign pacing, lead delivery, quality and deadlines
- Identify delivery risks early and develop practical recovery plans
- Manage client questions, changes, escalations and lead-replacement requests
- Maintain accurate campaign and opportunity information in Salesforce
- Create and maintain campaign trackers, dashboards and performance reports
- Analyze campaign data to identify trends, risks, opportunities and actionable insights
- Build professional monthly, quarterly and annual business-review presentations
- Lead QBR meetings and confidently present campaign results, challenges, recommendations and next steps
- Convert complex campaign data into clear, visually effective PowerPoint or Google Slides presentations
- Create advanced Excel reports using formulas, pivot tables, lookups,



charts and data summaries
- Validate campaign-delivery information to support invoicing and commercial reconciliation
- Build trusted client relationships and identify renewal and account-growth opportunities
- Collaborate with Sales, Operations, Quality, Finance and other internal teams

Required experience and skills
- 4–8 years of experience in Customer Success, Client Services, Account Management or Campaign Management
- Experience in B2B demand generation, lead generation, content syndication, ABM, digital media or marketing services
- Demonstrated experience managing campaigns end-to-end
- Experience creating and delivering QBRs or client business reviews
- Advanced proficiency in Microsoft PowerPoint or Google Slides
- Strong Microsoft Excel or Google Sheets skills, including pivot tables, lookups, formulas, charts and data analysis
- Ability to create polished, leadership-ready reports and presentations
- Strong data interpretation and storytelling skills
- Ability to translate campaign performance into meaningful insights and recommendations
- Strong client communication, presentation and stakeholder-management skills
- Experience working with international clients, particularly in the US or UK
- Ability to manage multiple campaigns, changing priorities and tight deadlines
- Experience using Salesforce or a similar CRM
- Strong written and spoken English
- Excellent problem-solving, attention to detail and organizational skills

Preferred qualifications
- Experience working with global media agencies,



publishers or enterprise-technology clients
- Knowledge of MQL, HQL, BANT, CPL, content-syndication and lead-replacement programs
- Familiarity with Convertr, Integrate, Marketo, Eloqua, HubSpot, Power BI or similar platforms
- Understanding of campaign pacing, targeting feasibility, lead validation and quality processes
- Experience supporting commercial reconciliation or campaign invoicing
- Based in Pune or available to work from Pune occasionally

What success looks like Within your first few months, you will:
- Independently manage a portfolio of global client campaigns
- Maintain accurate and insightful campaign reports
- Identify delivery risks before they become escalations
- Create high-quality QBR presentations with limited supervision
- Confidently present results and recommendations to client stakeholders
- Consistently deliver campaigns on time and to agreed quality standards

What we offer
- Ownership of campaigns for global B2B clients
- Direct exposure to campaign strategy, analytics and commercial planning
- Opportunities to lead client reviews and strategic conversations
- A cooperative and growing Customer Success environment
- Opportunities to take on larger accounts and leadership responsibilities
- A flexible working setup with opportunities for in-person collaboration in Pune

How to apply Please apply with your résumé and, where possible, a sample presentation or anonymized report demonstrating your analytical and presentation skills.

Please also briefly describe

1. The types of B2B demand-generation campaigns you have managed
2. The number of simultaneous campaigns or clients you have handled
3. Your experience creating and presenting QBRs
4. Your proficiency with Excel, PowerPoint and Salesforce
5. Your experience working with international clients

- We are an equal-opportunity employer and welcome applicants from all backgrounds.

📌 Customer Success Manager (India)
🏢 Arista Demand
📍 India