Job Overview:

The Customer Success Executive is responsible for building and maintaining strong client relationships to ensure satisfaction and long-term engagement. This role involves regular communication with customers, addressing their needs and concerns, and identifying opportunities for the Sales team to pursue and close. The primary objective is to enhance the overall customer experience and drive loyalty.

Job Responsibilities:

- Develop strong client relationships and serve as a trusted advisor, acting as the main point of contact and CSE ambassador.
- Understand client needs and provide tailored solutions to meet business objectives.
- Manage the onboarding process for new customers, ensuring smooth integration and delivering end-user training for successful adoption.
- Proactively engage with clients to identify opportunities that maximize ROI and suggest relevant solutions.
- Share best practices and contribute to improving Customer Success strategies through collaboration and feedback.
- Work closely with the Sales team to identify renewal and expansion opportunities, including upselling initiatives.
- Report and document customer issues, coordinate with IT for resolution, and ensure customer satisfaction.
- Develop strategic account plans outlining client goals, challenges, and opportunities to align services with business objectives.
- Perform additional tasks as assigned by the reporting manager, including special projects and process improvements.

Job Requirements:

- Bachelor’s degree in Customer Success Management or a related field.




- 1–2 years of experience in managed service delivery, technical solutions delivery, or similar roles.
- Excellent written and verbal communication skills.
- Strong customer management and client-facing skills.
- Ability to build and maintain positive, effective relationships with colleagues, clients, and stakeholders.
- Highly organized, detail-oriented, and collaborative.
- Knowledge of Microsoft products and cloud offerings (O365, Azure, Windows).

Preferred Qualifications:

- Previous experience working in a Managed Service Provider (MSP) environment.
- Proven ability to manage multiple accounts and competing priorities.
- Strong problem-solving skills and proactive approach to customer success.
- Familiarity with customer success strategies and best practices.
- Ability to identify upsell or cross-sell opportunities and collaborate with sales teams.
- Positive attitude, adaptability, and resilience in a fast-paced environment.

Pay: ₹400,000.00 - ₹600,000.00 per year

Perks

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- What is your current CTC?
- What is your expected CTC?

Education:
- Bachelor's (Preferred)

Experience:
- customer success: 2 years (Preferred)

Shift availability:
- Night Shift (Required)

Work Location: Hybrid remote in Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District)

📌 Customer Success Executive (Bengaluru)
🏢 Computer Solutions East
📍 Bengaluru