Position: Customer Success Executive

Location: Bangalore

Abouts US

Ai Palette (A GlobalData company) is an AI-powered trend prediction and product innovation platform helping CPG brands launch successful products through real-time consumer insights. Our SaaS platform analyses billions of data points from social media, e-commerce, and other digital sources to uncover emerging trends, enabling faster and data-driven innovation.

What we are looking for

Required:

- Min. 3 years relevant experience. MBA from Tier 1/2 colleges.

- Experience in Customer Success, Account Management, Consulting, or a similar client-facing role

- Strong ability to build and manage long-term customer relationships

- Analytical mindset with confidence using data, dashboards, and insights to guide decisions

- Excellent communication and stakeholder-management skills.

- Experience working cross-functionally in a rapid-moving environment.

Preferred

- Experience working with AI-driven platforms, analytics, or data products

- Familiarity with customer health, retention metrics, and ROI measurement

- Experience supporting expansion or growth initiatives.

What Sets You Apart:

- An AI-first mindset: you naturally look to data and insight to guide action
- A proactive approach to problem-solving and customer leadership

- Curiosity about customers, industries, and emerging trends

- Commercial awareness paired with genuine customer empathy.

- A desire to move the needle, not just maintain the status quo

Why Join Us

- Be part of a team redefining Customer Success around outcomes, insight,



and AI-driven leadership

- Work with customers who value strategic partnership, not transactional support

- Influence on how our Customer Success function evolves and scales

- Make a real impact on customer growth, retention, and business success

Role Overview:

We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate.

Key Responsibilities

Lead Customer Outcomes:

- Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.

- Diagnosing customer needs to understand priorities, challenges, and success criteria.





- Develop and lead implementation and success plans that align customer goals with clear outcomes.

- Design and execute service plays to drive adoption, value, and consumption across the year.

Use AI & Insights to Lead Proactively:

- Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.

- Move customer conversations from usage metrics to business impact and progress.

- Use predictive insights to segment customers, prioritize engagement, and personalize success strategies at scale.

- Apply industry and market insight to help customers respond to emerging challenges and opportunities.

Partner Across Teams:

- Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.

- Partner on onboarding to ensure fast time-to-value and strong early alignment.

- Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.

- Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.

Champion the Voice of the Customer:

- Act as the voice of the customer within the business, providing clear feedback to inform product, research and service improvements.

- Build trusted relationships with both operational and senior stakeholders.

- Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.

- Be an active contributor to a strong, collaborative Customer Success culture.

📌 Customer Success Executive (Bengaluru)
🏢 GlobalData
📍 Bengaluru