Position: Customer Success Executive Location: Bangalore Abouts us: Ai Palette (A GlobalData company) is an AI-powered trend prediction and product innovation platform helping CPG brands launch successful products through real-time consumer insights. Our SaaS platform analyses billions of data points from social media, e-commerce, and other digital sources to uncover emerging trends, enabling faster and data-driven innovation.

Required What we are looking for: Min. 3 years relevant experience in the Consumer-Packaged Goods industry. MBA from Tier 1/2 colleges.

Experience in Customer Success, Account Management, Consulting, or a similar client-facing role

Strong ability to build and manage long-term customer relationships

Analytical mindset with confidence using data, dashboards, and insights to guide decisions

Excellent communication and stakeholder-management skills

Experience working cross-functionally in a fast-moving environment Preferred Experience working with AI-driven platforms, analytics, or data products

Familiarity with customer health, retention metrics, and ROI measurement What Sets You Apart An AI-first mindset: you naturally look to data and insight to guide action A proactive approach to problem-solving and customer leadership

Curiosity about customers, industries, and emerging trends

Commercial awareness paired with genuine customer empathy Why Join Us Be part of a team redefining Customer Success around outcomes, insight, and AI-driven leadership

Work with customers who value strategic partnership, not transactional support Role Overview: We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions.





Key Responsibilities Lead Customer Outcomes: Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.

Diagnosing customer needs to understand priorities, challenges, and success criteria.

Develop and lead implementation and success plans that align customer goals with explicit outcomes.

Design and execute service plays to drive adoption, value, and consumption across the year. Use AI & Insights To Lead Proactively Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.

Move customer conversations from usage metrics to business impact and progress.

Apply industry and market insight to help customers respond to emerging challenges and opportunities.

Partner Across Teams

Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.

Partner on onboarding to ensure fast time-to-value and strong early alignment.

Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.

Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.

Champion The Voice Of The Customer

Act as the voice of the customer within the business, providing clear feedback to inform product, research and service improvements.

Build trusted relationships with both operational and senior stakeholders.

Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.

Commitment To D&I; And EEO We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, AI Palette (GlobalData) is proud to be an Equal Opportunity Employer. AI Palette (GlobalData) is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

📌 Customer Success Executive (Bengaluru)
🏢 GlobalData
📍 Bengaluru