Company Description Truetzschler India Pvt. Ltd., established in 1977 in Ahmedabad, is a subsidiary of the German textile machinery manufacturer Trützschler Group SE. The company operates from a modern manufacturing plant in Sanand, employing around 900 team members who produce and assemble key spinning machinery such as blow room, carding, and combing equipment.

Truetzschler

India also has a card clothing division that supports growing domestic and global demand with advanced production capabilities. The parent company, Trützschler Group SE, is a family-owned business with more than 130 years of expertise, over 3,000 employees worldwide, and production sites across Europe, Asia, and the Americas. The organization values innovation, customer proximity, quality, reliability, and a family-oriented working atmosphere with flat hierarchies and short decision paths.

Role Description The Customer Service Specialist is a full-time, on-site role based in Chandigarh. This role involves handling customer inquiries via phone, email, and other channels, providing accurate information about products, services, and order status.

The specialist will manage service requests, coordinate with internal departments, and update systems to ensure timely resolution of customer issues.



Daily responsibilities include documenting interactions, monitoring customer satisfaction, and escalating complex cases when needed. The role also supports continuous improvement of customer experience by gathering feedback, identifying recurring issues, and contributing to process enhancements.

Qualifications

- Candidates should possess robust Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
- Candidates should possess Customer Experience and Customer Satisfaction skills to maintain high service standards and build long-term relationships.
- Candidates should possess professional Phone Etiquette to manage calls clearly, courteously, and efficiently.
- Excellent verbal and written communication skills in English and local languages.
- Ability to work collaboratively with cross-functional teams and manage multiple tasks with attention to detail.
- Proficiency with CRM or customer ticketing systems and basic MS Office tools.
- Prior experience in customer service, preferably in manufacturing or industrial equipment, is an advantage.
- Diploma or bachelor’s degree in business, communications, engineering, or a related field is preferred.

📌 Customer Service Specialist (Chandigarh)
🏢 Truetzschler India
📍 Chandigarh