Company Description JP Electronic Devices (I) Pvt. Ltd. (JPED) specializes in the marketing and distribution of electronic components from leading semiconductor manufacturers. Established in 1998, the JPE Group has built a strong reputation as a distributor of choice for major OEMs, ODMs, and EMS companies.

JPED is an authorized distributor for brands such as Microchip, Allegro, AV Display, Mornsun, HTC, IKSEMI, Novosense, KLS, and Taiwan Semiconductor. The organization focuses on reliable supply, technical support, and long-term partnerships with customers across diverse electronics sectors. Team members join a stable, growth-oriented company with deep industry relationships and a strong presence in the Indian electronics market.

Role Description This is a full-time, on-site Customer Service Representative role based in Delhi, India.

The Customer Service

Representative will respond to customer inquiries by phone, email, and in person, providing accurate information on products, orders, and delivery timelines. The role includes handling order status updates, coordinating with internal sales and logistics teams, and maintaining detailed records in company systems. Daily activities involve resolving issues promptly, following up on open requests, and supporting account managers to ensure smooth communication with OEM, ODM, and EMS clients.



The representative will also contribute to improving customer processes, monitoring satisfaction levels, and escalating complex concerns when required.

Qualifications

- Demonstrated ability in customer-facing roles, including experience as Customer Service Representatives and in general Customer Service functions.
- Skills in Customer Support, with an emphasis on timely resolution of queries and clear communication with clients.
- Focus on Customer Satisfaction, with the ability to manage expectations and follow through on commitments.
- Understanding of Customer Experience principles, ensuring professional, courteous, and consistent service interactions.
- Strong verbal and written communication skills in English; knowledge of Hindi or other regional languages is an advantage.
- Basic understanding of electronic components or willingness to learn technical product information quickly.
- Proficiency with office productivity tools and customer relationship management (CRM) or ERP systems.
- Ability to work in office in Delhi, manage multiple tasks, and maintain accuracy in documentation and data entry.
- Relevant diploma or bachelor’s degree in business, commerce, electronics, or a related field is preferred.

📌 Customer Service Representative (Delhi)
🏢 JP Electronic Devices (I
📍 Delhi