About The Company

Freyja is a fashion tech startup focused on transforming global fashion through innovation and technology-driven solutions. The company draws inspiration from leading fashion capitals such as London, Paris, Tokyo, Milan, Seoul, and New York City to create unique, forward-thinking experiences. Freyja blends chic, romantic, avant-garde, and sophisticated styles while embracing fashion-forward cultural influences.

The team is committed to promoting sustainable and ethical practices in every aspect of the business. Applicants can expect to join a creative, dynamic environment that values bold ideas and responsible innovation.

About The Role The Customer Support Representative is a full-time remote role responsible for delivering high-quality support to Freyja’s global customer base. In this role, you will respond to customer inquiries via email, chat, and other digital channels, ensuring timely, clear, and empathetic communication. You will assist customers with account-related questions, order issues, product information, and basic technical troubleshooting related to the platform.

The position involves logging and tracking support requests, escalating complex issues when needed, and following up to ensure resolution and customer satisfaction. You will collaborate closely with cross-functional teams to share customer feedback, contribute to support documentation, and help improve overall user experience.

Qualifications

- Strong Customer Support and Customer Service skills, with a focus on empathetic, solution-oriented interactions.
- Ability to maintain high levels of Customer Satisfaction through proactive follow-up and transparent expectations.
- Excellent Communication skills,



including concise written communication and professional digital etiquette.
- Proficiency in Troubleshooting common user and account issues, with the ability to escalate technical problems appropriately.
- Comfort working in a fast-paced startup environment and adapting to evolving processes and tools.
- Prior experience in e-commerce, fashion, or tech support is beneficial but not required.
- Reliable internet connection, strong time-management skills, and the ability to work independently in a remote setting.
- Relevant education or training in customer service, communications, or a related field is a plus.

Responsibilities The Customer Support Representative will be responsible for managing and resolving customer inquiries across multiple channels, including email, live chat, and social media. You will ensure that each customer receives a professional, courteous, and efficient response, aiming to resolve issues promptly and effectively. Your duties include maintaining detailed records of customer interactions, troubleshooting account and product-related issues, and escalating complex technical problems to the appropriate teams. You will also contribute to creating and updating support documentation to enhance self-service options for customers. Collaborating with product and technical teams,



you will relay customer feedback to help identify areas for improvement and contribute to ongoing process enhancements. Additionally, you will participate in regular team meetings and training sessions to stay current with product updates and support best practices.

Benefits

Freyja offers a competitive benefits package designed to support your professional and personal growth. As part of our team, you will have access to flexible working hours and the opportunity to work remotely from anywhere. We provide comprehensive health insurance options, paid time off, and wellness programs aimed at promoting a healthy work-life balance.

Employees also benefit from ongoing training and development opportunities to enhance their skills and career progression. Our vibrant and inclusive company culture encourages innovation, collaboration, and recognition for your contributions. Additionally, you will be part of a forward-thinking organization that values sustainability and ethical practices, making your work meaningful and impactful in the fashion industry.

Equal Opportunity

Freyja is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to ensuring that everyone has an equal chance to succeed regardless of race, gender, age, religion, sexual orientation, disability, or background. We believe that a diverse team enhances creativity, innovation, and overall performance, and we strive to create a workplace where all individuals feel valued, respected, and empowered to contribute to our shared success.

📌 Customer Service Representative (India)
🏢 FetchJobs.co
📍 India