Job Title: Customer Service Executive (English, Hindi & Malayalam)

Company: Watch Your Health

Job Type: Full-time

Location: Thane, Mumbai

Work Mode: Work from Office

Salary: ₹20,000 – ₹30,000 per month

Weekly Off: Sunday + 1st & 3rd Saturday

About the Role:

WatchYourHealth.com Pvt. Ltd. is looking for enthusiastic and customer-focused Customer Service Executives to join our Diabetes Helpline Team. The role involves providing post-sales support to patients using Continuous Glucose Monitoring Systems (CGMS) and ensuring a seamless customer experience through calls, emails, and chat support.

Key Responsibilities:

- Handle inbound customer calls, emails, and chat queries professionally.
- Assist customers with document verification and related queries.
- Resolve product-related questions and provide accurate information.
- Guide patients on post-sales support for CGMS devices.
- Maintain complete and accurate records of customer interactions.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Deliver exceptional customer service while maintaining quality standards and customer satisfaction.

Process Details: Process Type: Blended (Voice, Email & Chat)

Industry: Healthcare / Medical Devices

- Work with a leading pharmaceutical company that manufactures advanced medical devices, including Continuous Glucose Monitoring Systems (CGMS), pacemakers, and brain therapy devices.
- Be part of the dedicated after-sales customer care team supporting patients across India.

Educational Qualifications:



Candidates from healthcare or science backgrounds are preferred.

- Bachelor's / Master's Degree in Science
- B.Pharm / M.Pharm
- B.Sc./M.Sc. in Nutrition / Dietetics
- BPT / MPT – Physiotherapy
- Bachelor's / Master's in Psychology
- Other relevant healthcare or life-science qualifications may also be considered.

Mandatory Skills:

- Fluent Malayalam – Mandatory
- Positive command of English and Hindi
- Excellent verbal communication and interpersonal skills
- Good listening and convincing abilities
- Comfortable speaking with participants over the phone
- Basic computer knowledge
- Positive attitude and willingness to learn

Experience:

- Freshers are encouraged to apply.
- Experience in telecalling, healthcare, customer support, patient engagement, counselling, or sales will be an added advantage.

Compensation & Benefits:

- ₹20,000 – ₹30,000 per month, based on experience and skills
- Performance-based incentives
- Opportunity to work in the digital healthcare and wellness industry
- Career growth and learning opportunities
- Supportive and collaborative work workplace

Working Days:

Monday to Saturday

Weekly Off: Sunday + 1st & 3rd Saturday

If you are from a science or healthcare background, speak Malayalam, Hindi, and English fluently, and enjoy interacting with people, we'd love to hear from you.

Join Watch Your Health and make a difference in people's health journeys!

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Service Executive (Thane)
🏢 Watchyourhealth.com India Private
📍 Thane