SWAPNIK INDIA MARKETING PVT. LTD. is a Lucknow-based real estate company engaged in the development and marketing of residential projects. The company focuses on quality, customer satisfaction, transparency, and timely delivery, with a growing presence in Lucknow’s real estate sector.

Job Role: Customer Service Executive

Role Overview: The role involves managing post-booking customer relationships, coordinating home loan processing and documentation, following up on customer payments, and ensuring smooth coordination between customers and internal teams.

Roles & Responsibilities:

- Act as the primary point of contact for customers after booking and provide timely support.
- Coordinate with customers, banks, and financial institutions for home loan processing.
- Assist customers with loan documentation, approvals, disbursement, and related formalities.
- Track home loan status and ensure timely completion of finance-related processes.
- Follow up with customers for scheduled payments and outstanding dues.




- Coordinate with the Accounts team for payment reconciliation and record updates.
- Maintain accurate customer records, documents, CRM, and MIS updates.
- Coordinate with Sales, Accounts, Legal, and Site teams for seamless customer support.
- Handle customer queries, concerns, and escalations professionally.
- Keep customers updated regarding project progress and other relevant information.
- Ensure compliance with defined processes and maintain service quality.

Skill Set Required:
- Minimum 2+ years of experience in customer service, preferably in real estate/home loan/financial services.
- Good communication and interpersonal skills.
- Robust customer relationship management skills.
- Basic knowledge of home loan processing and documentation.
- Good coordination and follow-up skills.
- Proficiency in MS Office and CRM.

Drop your resumes on [email protected]

Contact: (phone hidden)

📌 Customer Service Executive (Lucknow)
🏢 Swapnik India
📍 Lucknow