Job Title: Customer Support Executive

Industry: Travel & Tourism

Experience: 4+ Years

Location: Gurugram

Key Responsibilities

 Handle inbound and outbound customer queries related to flight bookings, cancellations, refunds, and travel assistance.

 Provide accurate information regarding airfares, policies, travel regulations,

and airline guidelines.

 Resolve customer complaints and issues in a skilled and timely manner.

 Coordinate with airlines, suppliers, and internal teams to ensure smooth travel experiences for customers.

 Manage booking amendments, schedule changes, and refund requests.

 Maintain detailed records of customer interactions in CRM systems.

 Ensure high customer satisfaction and maintain service quality standards.





 Assist customers with post-booking support and travel-related queries.

Requirements

 Strong knowledge of flight bookings, GDS systems (Amadeus / Galileo /

Sabre) is preferred.

 Excellent verbal and written communication skills.

 Ability to handle customer escalations and complex travel queries

 Experience handling UK travel customers

Interested candidates can apply on [email protected]

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Gurugram)
🏢 Province Infotech
📍 Gurugram