Customer Service Support Advisor

Education: Graduate in any stream

Experience: Customer Service / Call Centre / BPO experience preferred

Key Responsibilities

- Handle customer queries through Voice, Chat, and Back Office channels.
- Provide accurate and timely resolutions within defined SLA and quality standards.
- Handle customer complaints, objections, and escalations professionally.
- Maintain process knowledge and achieve defined productivity and quality targets.
- Perform necessary investigation using relevant systems and tools.
- Ensure excellent customer experience and customer satisfaction.
- Maintain adherence to assigned shifts, breaks, attendance, and process guidelines.
- Identify and escalate process/queue-related issues to the appropriate team.

Required Skills




- Excellent English verbal and written communication skills.
- Minimum 40 WPM typing speed.
- Strong customer service and interpersonal skills.
- Good active listening, questioning, and problem-solving abilities.
- Strong multitasking and time-management skills.
- Good objection and complaint-handling skills.
- Valuable computer proficiency and system navigation skills.
- Working knowledge of MS Outlook, Word, and Excel.
- Ability to work in a target-driven and team-oriented environment.
- Good customer empathy, ownership, and attention to detail.

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