Looking for a Customer Service Executive for a Retail Platform in Mumbai!

Job Responsibilities:

o Manage outbound and inbound calls in line with defined processes and workflows o Engage with customers in a clear, professional manner to provide information, address queries,

and ensure timely follow-ups o Address customer concerns with empathy and professionalism, escalating issues when necessary o Adhere to approved call scripts, compliance requirements, and quality benchmarks o Collaborate with internal teams to enable prompt and effective issue resolution o Consistently meet assigned daily and weekly calling volumes and performance targets.

Job Qualifications/Requirements o Any Graduate, experience up to 0-2 years in customer-facing roles o Strong verbal communication and active listening abilities o Confident, calm, and skilled call-handling skills o Effective, persuasive and negotiation capabilities o Multilingual proficiency preferred, including English, Hindi and Kannada, is a plus o Clear pronunciation with a neutral or adaptable accent o High ownership and learning mindset, as you'll be reporting to a management team member directly

📌 Customer Service Executive - Fresher (Bengaluru)
🏢 CeeQ
📍 Bengaluru