Job Title: Chat Support Executive

Company: Transcom India

Location: Pune

Shift: Rotational Shifts

Role & responsibilities

Transcom India is looking for enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This role involves assisting customers through chat, resolving their queries efficiently, and delivering a seamless customer support experience.

Key Responsibilities

- Handle customer queries through chat support.
- Resolve account, order, and process-related issues accurately and efficiently.
- Provide timely and effective resolutions while maintaining high service quality.
- Ensure a positive customer experience by delivering professional and empathetic support.
- Adhere to company policies, quality standards,



and performance metrics.

Eligibility Criteria
- Excellent written communication skills in English.
- Solid customer service and problem-solving abilities.
- Comfortable working in rotational shifts.
- Basic computer skills and the ability to multitask.

Contact - (phone hidden)

HR Gayatri

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Graduation Not Required

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