Company Description Vatech India Pvt. Ltd. is a fast-growing organization in the Indian dental radiology field, focused on delivering advanced digital imaging solutions that fit diverse practice budgets. Guided by the principle “Less Radiation, More Care,” the company emphasizes patient safety, long-term reliability, and high-quality diagnostic outcomes.

Vatech

India offers technology-driven yet user-friendly products that help dental clinics achieve precise diagnoses and cost-effective treatment. The company values strong partnerships with dental professionals and continuously invests in innovation to keep clients ahead in digital imaging practices. A five-year guarantee on tried and tested products reflects the company’s commitment to dependability and peace of mind.

Role Description This is a full-time, on-site Customer Service Engineer role based in New Delhi. The role involves installing, configuring, and maintaining dental radiology equipment at customer locations, ensuring systems operate safely and effectively.

The Customer Service

Engineer will perform technical troubleshooting, diagnose issues, and carry out repairs and preventive maintenance, while documenting service activities accurately. Day-to-day responsibilities include responding to service calls,



providing technical support and guidance to customers, and coordinating with internal teams to resolve complex issues. The role also focuses on maintaining high levels of customer satisfaction by delivering timely, professional support and training users on equipment operation and basic care.

Qualifications

- Demonstrated ability to maintain high levels of customer satisfaction through effective communication and service follow-up.
- Experience in field service operations, including in office installation, commissioning, and maintenance of technical equipment.
- Strong customer support and technical support skills for handling user queries and providing transparent, practical guidance.
- Proven troubleshooting skills for diagnosing hardware, software, and connectivity issues in imaging or medical devices.
- Diploma or degree in engineering (e.g., Electronics, Electrical, Biomedical, or related field).
- Basic understanding of digital imaging systems or medical equipment will be an advantage.
- Ability to travel locally for customer visits and work independently while adhering to safety and quality standards.
- Good written and verbal communication skills and proficiency in using service documentation and reporting tools.

📌 Customer Service Engineer (New Delhi)
🏢 Vatech India
📍 New Delhi