14 Aug
|
Mamaearth
|
Gurugram
14 Aug
Mamaearth
Gurugram
Customer Service Executive Chat Process
Location: Gurgaon
Working Days: 6 Days (Roster Off)
Shift: Fixed Morning Shift
Key Responsibilities:
- Handle customer queries via chat in a timely and skilled manner.
- Resolve customer concerns while ensuring high customer satisfaction.
- Provide accurate information about products, orders, and services.
- Escalate complex issues to the relevant teams when required.
- Maintain accurate records of customer interactions in the CRM.
Requirements:
- Graduate in any discipline.
- Excellent written English communication skills.
- Prior experience in Chat/Email Customer Support is preferred.
- Basic computer skills and typing proficiency.
- Comfortable working 6 days a week with a roster off.
Contact HR : (phone hidden)
📌 Customer Service Executive - Non Voice (Gurugram)
🏢 Mamaearth
📍 Gurugram