Department: Sales / Marketing

Location: India

Description Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.

Key Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or in office visits.

1. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.

1. Service and Repair : Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.

1. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.

1. Documentation:



Maintain accurate records of technical support, service, and repair activities.

1. Collaboration: Work closely with sales, manufacturing, and R&D; teams to resolve customer issues and improve product performance.

1. Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D; team. Skills, Knowledge and Expertise Skills and Abilities .

- Communication and problem-solving
- Time management and organization
- Ability to travel (up to 50% of the time).

Education and Experience

- Bachelor's degree in Mechanical or Electrical Engineering or related field
- Minimum 4+ years of experience in after-sales service, technical support, or a related field.
- Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems..

#FEIndia

📌 Customer Service Engineer (After Sales Services Engineer), Indore - MP (India)
🏢 Pluga Franklin Electric
📍 Indore