Job Requirements

- Communicate effectively with international internal customers in English.

- Perform manual order entry, changes, and scheduling agreement updates.

- Handle quote entries and process credits, debits, pro forma invoices, and returns.

- Manage customer portals and support Electronic Data Interchange (EDI).

- Maintain accurate and up-to-date customer profiles.

- Monitor and assign tasks from the Customer Service mailbox

- Respond to ad hoc requests to support North America Customer Service Teams.

- Gain understanding of other transactional tasks served by the team.

- Ensure consistent use of Standard Work Instructions and Customer Profiles for every transaction

- Promptly pick current orders/requests from group mailbox to support process efficiency.

- Ensure high quality and on-time delivery of all tasks.





- Demonstrate willingness to learn new tasks as per evolving business needs.

- Ensure constant usage of Leader Standard Work.

- Actively participate in daily Performance Improvement Meetings (PIM).

- Contribute to continuous improvement initiatives (Kaizen, Green Belt, Lean)

Skills

- Graduation in any stream.

- Minimum 3-4 years of experience in a Customer Service environment, specifically in the Order Management domain.

- Hands-on experience with SAP is preferred.

- Proficient in Outlook, SAP, MS Office (Excel, Access), SFDC and Web Portals.

- Excellent written and verbal communication skills

- Performance-oriented and quality-focused

📌 CUSTOMER SERVICE ASSOCIATE III (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru