Key Responsibilities

- Serve as the primary point of contact for customers during their trips.

- Provide timely assistance via calls, chats, emails, and messaging platforms.

- Proactively check in with travelers to ensure a smooth travel experience.

- Resolve customer concerns quickly and professionally.

- Coordinate with airlines, hotels, transportation providers, and internal teams to provide timely solutions.

- Handle escalations with empathy and ownership.

- Guide travelers with destination information, local attractions, dining recommendations, and travel tips.

- Help customers make the most of their travel experience.

- Assist customers during unforeseen situations such as flight delays, cancellations, medical emergencies, or itinerary changes.

- Coordinate with internal teams and external partners to ensure customer safety and satisfaction.

- Work closely with operations, sales, product, and vendor teams to deliver a seamless travel experience.





- Ensure travel logistics are executed smoothly.

- Gather customer feedback during and after travel.

- Identify opportunities to improve customer satisfaction and the overall experience.

About Company: Pickyourtrail is a leisure travel brand focused on creating meaningful and memorable travel experiences for modern travelers. The company offers a do-it-yourself vacation builder platform that enables customers to plan and customize their trips beyond traditional packaged tours. With travelers from 14 countries, Pickyourtrail combines expert-led advice with technology to deliver personalized travel solutions.

Its diverse team includes professionals across technology, data science, marketing, and other functions, working together to build cutting-edge solutions for the travel industry.

📌 Customer Service Associate in Chennai
🏢 Pickyourtrail
📍 Chennai