Company Description Zapit Logistics helps businesses scale their last-mile delivery operations by providing trained delivery riders, fleet management, and end-to-end operational support. The company also offers a cloud-based SaaS platform that supports rider onboarding, attendance tracking, shift scheduling, performance monitoring, payroll, and real-time operational insights.

Zapit

Logistics serves e-commerce, quick commerce, food delivery, retail, and enterprise businesses across India. Its mission is to simplify logistics operations through reliable manpower and technology-driven solutions. Team members contribute directly to improving delivery efficiency and customer satisfaction for a wide range of clients.

Role Description The Customer Service Assistant role at Zapit Logistics is a full-time remote position focused on supporting clients and delivery partners through prompt and professional communication. Day-to-day tasks include responding to customer inquiries via phone, email, and chat, resolving issues related to deliveries, rider onboarding, and platform usage, and maintaining accurate records of interactions in internal systems. The role involves monitoring service requests, escalating complex issues to relevant teams,



and following up to ensure timely resolution and high customer satisfaction.

The Customer Service

Assistant will collaborate with operations, rider management, and technology teams to provide clear information and proactively address service concerns. The position requires consistent adherence to service standards, performance targets, and data privacy guidelines.

Qualifications

- Strong Customer Service and Customer Support skills, with a focus on resolving issues efficiently and professionally.
- Ability to drive Customer Satisfaction through proactive problem-solving and follow-up.
- Excellent Communication and Interpersonal Skills, including transparent verbal and written communication.
- Comfort working with digital tools and SaaS platforms; ability to learn new systems quickly.
- Organizational skills for managing multiple inquiries, prioritizing tasks, and maintaining accurate records.
- Previous experience in customer service, logistics, e-commerce, or related fields is an advantage.
- Ability to work independently in a remote environment and collaborate effectively with distributed teams.
- High school diploma or equivalent required; further education in business, communications, or related disciplines is beneficial.

📌 Customer Service Assistant (India)
🏢 Zapit Logistics
📍 India