- Minimum 12th Pass, or
- Any Commerce / Arts Degree background
Key Responsibilities
- Handle customer queries through voice in a professional manner.
- Provide accurate information and resolve customer issues effectively
- Maintain clear and courteous communication with customers.
- Document customer interactions and update records using Microsoft applications.
- Coordinate with internal teams for issue resolution when required.
Required Skills & Qualifications:
- Excellent verbal communication skills with a pleasant and professional tone and Good listening skills,
patience, and customer-centric attitude.
- Fluency in English is mandatory
- Kannada and Hindi language proficiency required
- Knowledge of additional regional languages will be an added advantage
- Basic to intermediate knowledge of Microsoft Applications (MS Word, Excel, PowerPoint, etc.)
Preferred Candidate Profile
- Freshers or candidates with up to 2 years of experience in customer support, BPO, or related roles
- Comfortable working in a dynamic, customer-focused environment
- Willingness to learn and adapt to recent processes and tools