- Manage customer inquiries, complaints, and feedback across various channels (phone, email, social media).

- Ensure prompt and effective resolution of customer issues and concerns.

- Oversee the customer care team, providing guidance and support as needed.

- Coordinate with internal departments to resolve technical and service-related issues.

- Track and analyze customer feedback to improve service quality.

- Maintain up-to-date knowledge of our products, services, and policies.

- Ensure high standards of customer satisfaction are met consistently.

- Manage customer loyalty programs and handle customer escalations effectively.

Required Skills and Qualifications

- Proven experience in customer service, preferably in the automobile industry.

- Solid communication skills in , Hindi, and English.

- Excellent problem-solving abilities and attention to detail.

- Ability to handle stressful situations and difficult customers with professionalism.

- Strong leadership skills with the ability to manage a team.

- Knowledge of automobile products and services is a plus.

- Proficient in using customer service software and tools.

Pay: ₹10,981.59 - ₹35,004.67 per month

Work Location: In person

📌 Customer Experience Manager (Raipur)
🏢 Shivnath Motors (India
📍 Raipur