Salary:

- __vacancyopjusttionswidget.opt-Department __ Other
- __vacancyopjusttionswidget.opt-Job Type__ Full-time

__jobinformationwidget.freetext.LocationText__ Guwahati, Assam, India

Apply Shortlist

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About The Role:

- The Executive - Customer Experience is responsible for client retention, renewals & price

increase, up-selling and Compliant Management related to commercial clients.
- The incumbent will have to work as part of a multi-functional team, and this involves

collaboration with the internal team and external stakeholders.

Job Responsibilities:

- Drive client retention by maximizing renewals, implementing value-based price increases,

and identifying up-selling opportunities.
- Follow the Advance Renewal process in the Renewal Portal to ensure timely quotation

submission and effective implementation of approved price increases.
- Complaint Management: Identify, register, and resolve customer complaints within the

defined turnaround time (TAT). Ensure all complaints are logged through the Complaint QR system and followed through to timely resolution.
- Alert Account Management: Identify at-risk customer accounts, evaluate revival

opportunities, and work closely with branch teams to implement effective customer retention strategies.
- Customer Experience Improvement: Provide data-driven recommendations and actionable

insights to branch teams to improve service quality, customer satisfaction, and overall customer experience.
- Conduct regular account reviews and terminate non-renewed accounts as per the company

termination policy.
- Manage customer interactions, account reviews, and service quality surveys to enhance

customer satisfaction and retention.
- Act as the primary liaison between customers and the operations team to ensure seamless

service delivery and issue resolution.
- Drive lead generation and identify cross-selling/up-selling opportunities through regular

customer engagement. Monitor and support the reduction of outstanding receivables by coordinating timely customer follow-ups and payment collections.
- Monitor and improve Customer Voice Count (CVC) by conducting regular customer

satisfaction surveys and ensuring quality feedback collection.

Key Result Areas:

- Customer Contact Management
- Customer Satisfaction
- End to End Renewal Management
- Effective Followups

Competencies (Skills Essential To The Role):

- Customer Centricity
- Relationship Management
- Communication Skills
- Negotiation & Influencing
- Service Quality Management
- Commercial Acumen
- Problem Solving
- Planning & Execution
- Cross-functional Collaboration
- Ownership & Accountability
- Data Management/Analysis

Requirements: Educational Qualification / Other Requirement:

- Any Bachelor’s degree

Benefits: What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

Make Our Company What It Is. We Believe In:

- Service
- Relationships
- Teamwork
- Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Apply Shortlist

Share

Do you feel this job is for you?

Find Out What's At The Core Of This Company. Learn more

Learn about Rentokil Initial's innovation culture

Click to play

List #1

Latest jobs

Field Sales Executive - Ranchi

Salary

Location

Ranchi, Jharkhand, India

Department

Other Job Type

Full-time

Brands

Rentokil Initial

Remote Type

Location-based

Location

India

Description About Rentokil PCI: Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operat

Reference

6023307

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Walk-in Drive | Field Sales Executive | Surat | 12th August 2026 (Wednesday)

Salary

Location

Surat, Gujarat, India

Department

Description Walk-in Drive | Field Sales Executive | Surat | 12th August 2026 (Wednesday)Ready to build a successful career in Sales? Rentokil PCI, Indias leading pest control company, is conducting a Walk-in Inte

Reference

6012983

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

WALK IN DRIVE -Jr Analyst - Business Operations - 14th August

Salary

Location

Mumbai, Maharashtra, India

Department

Description WALK IN DRIVE - Jr Analyst - Business Operations - 14th August Location - Goregaon W Interview Location - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Time 10:30 am t

Reference

6020931

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

WALK IN DRIVE - Business Intelligence Analyst - 13th August

Salary

Location

Mumbai, Maharashtra, India

Department

Description WALK IN DRIVE - BUSINESS INTELLIGENCE ANALYST - 13th August 2026 Location - Goregaon West Location for Interview: 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Time -

Reference

6020903

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Jr. Product Sales Executive - North Kolkata

Salary

Location

Kolkata, West Bengal, India

Department

Description About the Role

- The Jr. PSE will be responsible for driving sales growth, ensuring timely collections, strengthening the distribution network, and implementing effective sales promotion strategies. T

Reference 5858621

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Credit Control Executive - Ahmedabad

Salary

Location

Ahmedabad, Gujarat, India

Department





Description Designation - Executive Credit Control Location - Ahmedabad Experience - 1 - 3 years Qualification - Graduate 5 Days WorkingAbout Rentokil Initial HygieneRentokil Initial Hygiene India, operating in m

Reference

5938485

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Walk IN Drive - Python Developer - 7th July (Tuesday)

Salary

Location

Mumbai, Maharashtra, India

Department

Description WALK IN DRIVE - Python Developer 7th July 2026 (Tuesday) Venue - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Time - 10:30 am - 3:00 pm Designation - Python Developer

Reference

5937179

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

IT Business Analyst - Goregaon West

Salary

Location

Mumbai, Maharashtra, India

Department

Description Designation - Business Analyst Location - Mumbai - Goregaon WestQualification - Any Graduate Experience - Minimum 2 Years of Exp About Rentokil PCIRentokil PCI is India’s leading pest control service

Reference

5932877

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

E-Commerce Marketing Manager

Salary

Location

Mumbai, Maharashtra, India

Department

Description Designation - Ecommerce Marketing ManagerLocation - Mumbai (Goregaon West)5 Days workingQualification - Any GraduateExperience - 5 years MinimumAbout Rentokil PCIRentokil PCI is Indias leading pest co

Reference

5932837

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Operations Executive - Guwahati

Salary

Location

Guwahati, Assam, India

Department

Description Job descriptionDesignation - Operations Executive Location - GuwahatiWork Experience - 0- 3 YearsQualification - B.Sc - Agriculture/Botany/Chemistry/Zoology Ownership of 2 Wheeler MandatoryAbout compa

Reference

5930467

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

List #1

Articles you might be interested in

Making a Difference: How Our Teams in Brunei are Restoring the Planet

Teaser

Making A Difference

Content Type

Blog

Publish date

11/28/2025

Summary ? Making a Difference: Planting a Greener Future in BruneiAt Rentokil Initial, our purpose is easy yet vital: Protecting People, Enhancing Lives, and Preserving Our Planet. While our service

Teaser

Beyond Pest Control: Find out how our teams are planting 100 trees in the oldest forest reserves to create a #GreenerFuture.

Read more

- Protecting the Planet
- Making A Difference

From a Six-Month Temp Role to a 30-Year Career Trailblazer

Teaser

Career Development

Content Type

Blog

Publish date

09/11/2025

Summary Jay Pillay's career story is a powerful testament to how a temporary opportunity can blossom into a lifelong skilled growth and success journey. When she joined Rentokil Initial in February

Teaser

Jay Pillay's incredible 30-year journey at Rentokil Initial is a powerful story of how a six-month temporary role can evolve into a fulfilling career.

Read more

- Career Development
- Career Growth
- Rentokil Initial Jobs
- Global Opportunities
- Supportive Workplace
- Long-Term Career
- Workplace Culture

Delivering Service That Counts, Together

Teaser The Front line

Content Type

Blog

Publish date

07/01/2025

Summary At Rentokil Initial, we know that true excellence isn't just about what we do, but how we do it. It's about the connections we build, the support we offer each other, and the shared comm

Teaser

Are you ready to be part of a team where your service counts and your contributions are appreciated?

Read more

- JoinOurTeam
- Corporate
- Frontline

Sweet Treats & Pest Control: How We Kicked Off Our 100th-Year Anniversary in the UK

Teaser

Company update

Content Type

Blog

Publish date

06/16/2025

Summary Who knew pest control could be so sweet? At Rentokil Initial, we love to celebrate, and what better way to kick off our monumental 100th anniversary than with a truly unique and deliciously surp

Teaser

Discover how Rentokil Initial UK celebrated its 100th anniversary with an unexpected treat!

Read more

- Recognition & Celebration
- Down-to-Earth & Supportive Culture

A Century of Impact: Celebrating 100 Years of Innovation and Opportunity at Rentokil

Teaser

Company update

Content Type

Blog

Publish date

06/05/2025

Summary A Century of Impact: Celebrating 100 Years of Innovation and Opportunity at RentokilWe have marked a monumental milestone for Rentokil – our 100th anniversary! For a century, we've been at the

Teaser

Join us as we celebrate a century of leading pest control innovation, global growth, and impactful careers. Discover how you can be part of our future

Read more

Living Our Values: Louis's Career Journey at Rentokil Initial

Teaser

Our Values in Action

Content Type

Blog

Publish date

03/20/2025

Summary Learn, Grow, and Thrive: Louis's Career Journey at Rentokil Initial We recently sat down with Louis, a Learning Content Developer from our Group HR - Learning and Development team, to hear a

Teaser

Want to know what it's really like to work at Rentokil Initial? Join us as we chat with Louis from our Learning and Development team about his inspiring career journey and how our values come to life.

Read more

- Day in the life
- Recruitment
- Behind The Scenes
- Career Development
- Continuous Learning

Life at Rentokil Initial: A New Starter's Journey

Teaser

Company update

Content Type

Blog

Publish date

01/02/2025

Summary Starting a new job can be exciting and nerve-wracking, but Rentokil Initial strives to create an experience filled with support, growth, and a welcoming atmosphere. Take it from Sarah Lane, one of

Teaser

Get the inside scoop from Sarah on what it's REALLY like to join our team!

Read more

- Day in the life
- Recruitment
- GlobalCareers
- JoinOurTeam
- Behind The Scenes

Want a Career at Rentokil Initial? Here's the Inside Scoop from Our Recruitment Manager

Teaser





Career Pathways

Content Type

Blog

Publish date

12/11/2024

Summary Landing your dream job can be tricky. Acing that application? Even tougher! But don't worry, we're here to help. We sat down with Jo Sharpe, one of our top Recruitment Managers, to get the insid

Teaser

Want the inside scoop on how to land a job at Rentokil Initial? Our Recruitment Manager spills the secrets!

Read more

- Recruitment
- Careers
- Hiring
- Job Search
- Interview Tips
- CV Tips
- Application Process

From Graduate to IT Director: Follow Sam's Journey

Teaser

Company update

Content Type

Living RI

Publish date

04/08/2024

Summary Sam Schrader is the UKIB Region & Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where

Teaser

Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.

Read more

- Career Development
- Continuous Learning

Unveiling our new careers site!

Teaser

Company update

Content Type

News

Publish date

11/29/2023

Summary We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Why the c

Teaser

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.

Read more

- Recruitment
- RINewCareerSite
- GlobalCareers
- DiverseOpportunities
- RentokilInitial
- RIRecruitment

List #1 Jobs you have shown an interest in

Service Planner

Salary

Location

Vlaanderen, Schelle

Department

Operations / Technical Services

Job Type

Full-time

Brands

Rentokil Pest Control

Remote Type

Hybrid

Location

Schelle

Description Ben jij een organisatorisch talent dat energie haalt uit plannen, optimaliseren en snel schakelen? Werk je graag in een dynamische omgeving waar geen enkele dag hetzelfde is? Dan is deze functie iets

Reference

523e8f0c-a2de-4847-81c0-6a880a370d83

Expiry Date

08/11/2126

Read more Shortlist

Read more Shortlist

Service Driver

Salary

Location

Swords, County Dublin, Ireland

Department

Operations / Technical Services

Job Type

Full-time

Brands

Rentokil Initial

Remote Type

Location-based

Location

Ireland

Description Position: Service Driver/ Customer Delivery RepresentativeLocation: Swords, Co. DublinContract: Permanent, Full TimeSalary: €29,350 starting salary with OTE of €32,500A day in the life of an Initial C

Reference

6023463

Expiry Date

11/09/2026

Read more Shortlist

Read more Shortlist

Service Driver

Salary

Location

Carrigaline, County Cork, Ireland

Department

Operations / Technical Services

Job Type

Full-time

Brands

Rentokil Initial

Remote Type

Location-based

Location

Ireland

Description Position: Service Driver/ Customer Delivery RepresentativeLocation: Carrigaline, Co. Cork.Contract: Permanent, Full TimeSalary: €29,350 starting salary with OTE of €32,500A day in the life of an Initi

Reference

6023489

Expiry Date

11/09/2026

Read more Shortlist

Read more Shortlist

Customer Experience Executive - Guwahati

Apply

Description About Rentokil PCI: Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operat

Description Walk-in Drive | Field Sales Executive | Surat | 12th August 2026 (Wednesday)Ready to build a successful career in Sales? Rentokil PCI, Indias leading pest control company, is conducting a Walk-in Inte

Description WALK IN DRIVE - Jr Analyst - Business Operations - 14th August Location - Goregaon W Interview Location - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Time 10:30 am t

Description WALK IN DRIVE - BUSINESS INTELLIGENCE ANALYST - 13th August 2026 Location - Goregaon West Location for Interview: 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Time -

Description About the Role

- The Jr. PSE will be responsible for driving sales growth, ensuring timely collections, strengthening the distribution network, and implementing effective sales promotion strategies. T

Description Designation - Executive Credit Control Location - Ahmedabad Experience - 1 - 3 years Qualification - Graduate 5 Days WorkingAbout Rentokil Initial HygieneRentokil Initial Hygiene India, operating in m Description WALK IN DRIVE - Python Developer 7th July 2026 (Tuesday) Venue - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W), Time - 10:30 am - 3:00 pm Designation - Python Developer

Description Designation - Business Analyst Location - Mumbai - Goregaon WestQualification - Any Graduate Experience - Minimum 2 Years of Exp About Rentokil PCIRentokil PCI is India’s leading pest control service

Description Designation - Ecommerce Marketing ManagerLocation - Mumbai (Goregaon West)5 Days workingQualification - Any GraduateExperience - 5 years MinimumAbout Rentokil PCIRentokil PCI is Indias leading pest co

Description Job descriptionDesignation - Operations Executive Location - GuwahatiWork Experience - 0- 3 YearsQualification - B.Sc - Agriculture/Botany/Chemistry/Zoology Ownership of 2 Wheeler MandatoryAbout compa

Description Ben jij een organisatorisch talent dat energie haalt uit plannen, optimaliseren en snel schakelen? Werk je graag in een dynamische omgeving waar geen enkele dag hetzelfde is? Dan is deze functie iets

Description Position: Service Driver/ Customer Delivery RepresentativeLocation: Swords, Co. DublinContract: Permanent, Full TimeSalary: €29,350 starting salary with OTE of €32,500A day in the life of an Initial C

Description Position: Service Driver/ Customer Delivery RepresentativeLocation: Carrigaline, Co. Cork.Contract: Permanent, Full TimeSalary: €29,350 starting salary with OTE of €32,500A day in the life of an Initi

📌 Customer Experience Executive - Guwahati
🏢 RENTOKIL INITIAL ASIA PACIFIC
📍 Guwahati