Conversation with Gemini have QA / Customer careopenings in Pune Qdegree

- QA-CS (1): Call & Mail Auditing Customer Service experience
- QA-BOT (2): Call & Mail Auditing Tamil/Telugu/Hindi/English/Marathi
- QA-BNB (1): Call & Mail Auditing Banking knowledge

Experience: 6 months–1 year (relevant QA)

Salary: ₹24K–₹27K/month

Location: Pune. Iska ek proper english me jd bana ke di

Job Title: Quality Analyst (QA) – Customer Care

Company: Qdegree

Location: Pune

Experience: 6 Months – 1 Year (Relevant QA Experience)

Salary: ₹24,000 – ₹27,000 per month

Employment Type: Full-Time

Job Overview

Qdegree is hiring Quality Analysts (QA) for Customer Care operations in Pune. We are looking for detail-oriented individuals with 6 months to 1 year of experience in call and email auditing to evaluate customer interactions and ensure service excellence.

Open Positions & Specific Role Requirements

- QA – Customer Service (1 Opening)

Role: Call & Email Auditing – CS

Key Requirements

Hands-on experience in auditing customer service calls and emails.

Robust knowledge of customer service quality metrics (CSAT, FCR, Quality Scores).

Excellent spoken and written English communication.

- QA – Multilingual / BOT (2 Openings)

Role: Call & Email Auditing – Regional Languages

Key Requirements

Experience in call and email auditing.

Fluency (read, write, and speak) in English and Hindi,



along with proficiency in at least one of the following languages: Tamil, Telugu, or Marathi.

- QA – Banking & Finance (1 Opening)

Role: Call & Email Auditing – Banking Domain

Key Requirements

Experience in auditing calls and emails for banking or financial services processes.

Solid understanding of basic banking products, terminology, and compliance standards.

Core Responsibilities

Perform regular quality audits on voice calls and email communications to ensure adherence to standard operating procedures (SOPs).

Evaluate parameter compliance, communication skills, accuracy, and resolution quality.

Highlight critical errors, compliance breaches, and process gaps.

Conduct regular feedback and coaching sessions with customer support agents.

Prepare daily, weekly, and monthly quality reporting dashboards.

Key Qualifications & Skills

Experience: Minimum 6 months to 1 year as a Quality Analyst in a BPO / Call Center environment.

Audit Skills: Demonstrated experience in auditing both voice (calls) and non-voice (email) channels.

Analytical Skills: Strong ability to spot trends, repeat errors, and performance gaps.

Communication: Clear verbal and written communication skills across English and required regional languages.

Would you like me to draft an email invite or WhatsApp broadcast message for candidates based on this JD?

Yes

Pay: ₹24,000.00 - ₹27,000.00 per month

Work Location: In person

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