: Customer Care Executive

Company: Eprise

Working Days: Monday to Saturday (2nd and 4th Saturdays Off)

About Eprise

Eprise is a fast-growing consumer brand committed to delivering a seamless shopping experience to our customers. We are looking for a proactive and customer-focused Customer Care Executive who can efficiently manage customer interactions, order processing, and post-order support while ensuring a high standard of customer satisfaction.

Key Responsibilities

Handle customer queries across multiple channels, including phone calls, WhatsApp, email, and social media.

Resolve customer grievances, complaints, and escalations in a timely and professional manner.

Manage end-to-end order processing through Shopify.

Coordinate order dispatches and shipment tracking using Shiprocket.

Ensure accurate order fulfillment, dispatch updates, and delivery coordination.

Assist customers with order status, returns, exchanges, refunds, cancellations, and product-related inquiries.

Coordinate with warehouse, logistics, and internal teams to ensure smooth order execution.

Maintain accurate records of customer interactions, complaints, and resolutions.

Monitor pending customer issues and ensure timely follow-ups until closure.





Identify recurring customer concerns and provide feedback to improve customer experience and operational processes.

Maintain a positive brand image through empathetic, solution-oriented, and professional communication.

Required Skills & Qualifications

Bachelor’s degree in any discipline.

1–2 years of experience in customer support, customer service, or e-commerce operations.

Hands-on experience with Shopify and Shiprocket is preferred.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to manage multiple customer conversations simultaneously.

Good organizational skills and attention to detail.

Comfortable working in a fast-paced D2C/e-commerce setting.

Proficiency in MS Excel and basic computer applications.

What We’re Looking For

Customer-first mindset.

Strong ownership and accountability.

Patience and empathy while handling customer concerns.

Quick learner with a proactive approach.

- Ability to work collaboratively across teams.

If you enjoy interacting with customers and creating exceptional customer experiences, we’d love to have you join the Eprise team.

📌 Customer Care Executive (Delhi)
🏢 Éprise
📍 Delhi