The Online CRM Support Executive will be responsible for handling customer inquiries received through various online channels, providing product information, resolving customer concerns, coordinating with internal teams, and maintaining excellent customer relationships to enhance customer satisfaction and drive sales conversions.

Key Responsibilities

- Handle customer inquiries through WhatsApp, website chat, email, Instagram, Facebook, and other digital platforms.

- Respond promptly to customer queries related to products, pricing, customization, orders, delivery, exchanges, and after-sales support.

- Build strong customer relationships through timely follow-ups and personalized communication.

- Qualify customer requirements and convert inquiries into sales opportunities.

- Update and maintain customer records in the CRM system.

- Coordinate with sales, retail stores, logistics, and production teams to ensure smooth order processing.

- Track customer complaints and ensure timely resolution while maintaining high customer satisfaction.

Pay: ₹400,000.00 - ₹600,000.00 per year

Advantages

- Food provided

Work Location: In person

📌 CRM Online Support (Andheri East)
🏢 Dholakia Retail
📍 Andheri East