Roles and Responsibilities :

- Manage backend operations, ensuring seamless execution of processes and procedures.

- Handle customer queries and concerns through effective communication, resolving issues promptly and professionally.

- Coordinate site activities, including collection management and escalation management to ensure timely completion of tasks.

- Monitor performance metrics, identifying areas for improvement and implementing changes to enhance overall efficiency.

- Have extensive experience working with 4QT Software.

Job Requirements :

- 5-7 years of experience in a similar role within the financial services industry.

- Robust understanding of backend operations, collection management, and grievance handling processes.

- Excellent communication skills with ability to handle complex customer queries effectively.

- Proven track record in managing multiple priorities simultaneously while maintaining attention to detail.

📌 CRM Manager (Faridabad)
🏢 Melhor Group
📍 Faridabad