Job Responsibilities:

- Handle customer enquiries, orders, quotations, and follow-ups.

- Maintain and update customer records in the CRM system.

- Coordinate with Sales, Production, Stores, Quality, and Dispatch departments.

- Follow up with customers regarding order status, delivery, and requirements.

- Handle customer complaints and ensure timely resolution.

- Prepare daily/weekly CRM, sales, and customer follow-up reports.

- Maintain regular communication with existing customers.

- Support the sales team in order processing and customer coordination.

- Ensure timely and professional communication with customers.

Qualification & Experience:

- Graduate/Diploma preferred.

- 1–3 years of experience in CRM, customer support, sales coordination, or manufacturing industry.

- Good knowledge of MS Excel and CRM software.

- Valuable communication, coordination, and follow-up skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Ghaziabad)
🏢 MG Tools
📍 Ghaziabad