About Sunstar Hospitality

Sunstar Hospitality is a leading hospitality group committed to delivering exceptional guest experiences through operational excellence and outstanding customer service. We are looking for enthusiastic, organized, and detail-oriented individuals who are eager to begin their careers in client relationship management and operational coordination.

Role Purpose The CRM cum Process Coordinator will be responsible for managing post-sales client communication, coordinating with internal departments to ensure timely service delivery, maintaining accurate CRM records, and following up on pending payments. This role acts as a bridge between clients and various operational teams to ensure a seamless customer experience after the sale.

Roles & Responsibilities

Client Relationship Management

- Serve as the primary point of contact for clients after bookings are confirmed.
- Maintain professional communication with B2B clients regarding services, bookings, and payment status.
- Build positive relationships by ensuring timely responses and effective coordination.

Payment Follow-up
- Follow up with clients for pending payments through calls, emails, and WhatsApp.
- Maintain records of outstanding payments and scheduled follow-ups.
- Coordinate with the Accounts team for payment confirmations and updates.

After-Sales Coordination

- Coordinate with Front Office, Revenue, Reservations, and Operations teams to ensure promised services are delivered.
- Track pending client requests until they are successfully completed.
- Update clients regarding the status of their requests whenever required.

CRM & Documentation

- Maintain accurate client information and communication history in the CRM system.
- Record customer interactions, commitments, complaints, and resolutions.
- Prepare daily and weekly reports related to payment follow-ups and service coordination.

Sales Coordination Support





- Assist in booking confirmations and availability checks.
- Support rate reconciliation and booking coordination.
- Update payment records based on bank statements and FMS entries.
- Coordinate commission payment requests from travel agents and corporate partners.
- Respond to customer service-related messages.
- Assist in OTA profile updates and website inventory coordination.

Process Coordination

- Coordinate with internal departments to ensure smooth execution of operational processes.
- Escalate payment issues, service delays, or client concerns to the reporting manager.
- Ensure all client commitments are properly documented and completed within timelines.

Desired Skills

- Good verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Basic knowledge of Microsoft Excel, Word, and Outlook.
- Ability to multitask and coordinate with different departments.
- Good organizational and time management skills.
- Attention to detail and willingness to learn.
- Positive attitude and problem-solving approach.

Why Join Sunstar Hospitality?

- Excellent opportunity to start a career in the hospitality industry.
- Structured training and hands-on learning.
- Exposure to client relationship management and hotel operations.
- Supportive work environment with career growth opportunities.
- Opportunity to work closely with multiple business functions and develop operational expertise.

Kick-start your career with Sunstar Hospitality and become a part of a team that values professionalism, customer satisfaction, and continuous learning.

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Pay: ₹15,000.00 - ₹17,000.00 per month

Advantages

- Food provided

Work Location: In person

📌 CRM cum Sales Coordinator (Karol Bagh)
🏢 Sunstar Hospitality
📍 Karol Bagh