CONTINUOUS IMPROVEMENT ANALYST II

Posting Start Date: 8/10/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

We are looking for a highly skilled WFM analyst who brings together expertise in Workforce Management (WFM) KPIs, SQL database management.

Job Requirements

- Prepare different kind of reports using SQL Genesys, Salesforce and other WFM tools.

- Ensure accurate and timely availability of WFM KPIs like Abandon Rate, Service Level, ASA, Occupancy, Shrinkage, etc.

- Partner with WFM teams to enhance forecasting, scheduling, and intraday management capabilities with better data visibility.

- Automate reporting and build data models to enable dashboards and predictive analytics.

- Ensure data accuracy, validation, and performance tuning of pipelines.

- Collaborate with cross-functional teams including IT, WFM, Sales Support, Training and Operations.

Qualifications





- 4+ years of experience in Workforce Management or Contact Center analytics.

- Proficiency in SQL knowledge and prepare different reports.

- Familiarity with contact center metrics.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road

Bangalore, Karnātaka 560076

India

Posting City: Bangalore

Job Country: India

Travel Required: None

Requisition ID: 156793

Workplace Type: Hybrid

External Careers Page: Continuous Improvement

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work setting that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

📌 CONTINUOUS IMPROVEMENT ANALYST II (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru