Role: Content Enablement Lead - Content Management Services

Function: Content Management Services (Learning and Development)

Experience: 10 - 12 years

Role Purpose The Content Enablement Lead - Content Management Services role exists to own and scale TresVista's enterprise learning content ecosystem--strategy, governance, operating model, and measurable business impact.

This role is accountable for:

- Defining and driving enterprise-wide content strategy aligned to business priorities and capability needs
- Building a high-performing content operations engine (intake design build/buy/curate QA publish refresh/retire)
- Ensuring the LMS and learning channels consistently offer current, relevant, high-quality, and discoverable content
- Leveraging AI and modern learning technologies to accelerate speed, quality, personalization, and cost efficiency
- Establishing strong standards for instructional quality, consistency, and learning experience design
- Delivering executive-ready insights on content usage, effectiveness, gaps, and ROI to senior leadership

This role is pivotal in ensuring learning content is not just “available,” but strategically curated, outcome-driven, and operationally excellent--enabling employees to learn faster, perform better, and scale capability across the firm. ________________________________________

Core Responsibilities

1.Enterprise Content Strategy & Governance (Ownership): Own the enterprise content strategy across capability areas, levels, and formats.

Accountabilities include:

- Defining content principles, standards, and governance (quality bar, taxonomy, review cadence, version control)
- Building a firm-wide content roadmap aligned to capability priorities and business outcomes
- Driving “build vs buy vs curate vs AI-generate” decision frameworks and final recommendations
- Establishing content investment priorities, annual planning inputs, and success metrics
- Ensuring content strategy is translated into clear, scalable execution plans and operating rhythms

This role ensures content is treated as a strategic asset--not a library of courses. 2. Content Operating Model & Content Lifecycle Excellence: Design, run, and continuously improve the end-to-end content operating model.

Responsibilities include:

- Building an enterprise content lifecycle system:

- Intake and prioritization
- Content design and production workflows

- QA and publishing controls
- Refresh / retire / replace rules
- Ensuring disciplined execution across trackers, SLAs, handoffs, and stakeholder alignment
- Establishing content hygiene standards (tagging, metadata, searchability, categorization, naming conventions)
- Creating reliable “single source of truth” content inventories across platforms and formats
- Driving audit cycles across capability areas to ensure relevance and currency

This role ensures the engine runs at scale--cleanly, consistently, and predictably. 3. Instructional Design Standards & Learning Experience Quality: Own the quality bar and learning experience standards for all content in the ecosystem.

Responsibilities include:

- Defining instructional design standards for:

- Learning outcomes

- Structure and flow

- Engagement and practice design

- Assessment integrity (where applicable)

- Accessibility and inclusivity
- Setting QA frameworks and review rubrics to ensure consistent quality across internal and vendor-created content
- Coaching the content team and influencing stakeholders on strong learning design principles
- Ensuring content is learner-friendly, business-relevant, and performance-oriented--not just informational

This role is the final gatekeeper of learning quality and coherence. 4. AI-Led Content Transformation (Strategy + Execution Enablement): Lead TresVista's AI-first content transformation--adoption, workflows, governance, and impact measurement.

Responsibilities include:

- Defining an AI roadmap for content creation, curation, personalization, and maintenance
- Operationalizing AI use cases such as:





- Rapid drafting and storyboarding
- Content repurposing (ILT digital microlearning)

- Summarization and knowledge extraction
- Auto-tagging and metadata generation
- Translation and localization support (where needed)

- Quality checks and standardization
- Establishing guardrails: accuracy, bias checks, IP/confidentiality, version control, human-in-the-loop review
- Driving experimentation, tool evaluation, and scale-up of proven workflows
- Building team capability to use AI as an accelerator--not a shortcut

Expected and preferred Tools Expertise:

- Authoring Tools: Articulate 360, Adobe Captivate, Rise, Storyline
- LMS Platforms: DisprZ, Cornerstone, Workday, Talent LMS etc
- Image/Video Tools: Synthesia, DALL-E, MidJourney, Camtasia, Adobe Premiere Pro etc
- LLMs: Gemini, Co-Pilot, Claude ai
- Presentation Tools: Canva, Gamma, Tome

5. Data, Insights, and Executive Reporting (Decision Intelligence): Own content analytics and decision intelligence for leadership.

Responsibilities include:

- Defining KPIs and dashboards for:

- Content usage and engagement
- Content health (freshness, relevance, retirement rate)
- Coverage vs gaps across capabilities
- Cost and effort metrics (build/buy/curate/AI)
- Business impact signals (where measurable)
- Producing executive-ready insights for leadership reviews and governance forums
- Using data to prioritize refresh cycles, investments, and ecosystem improvements

- Ensuring reporting is

- Clean

- Accurate
- Decision-useful

- Consistently maintained

6. Ecosystem Management: Vendors, Partners, and Stakeholders: Lead and govern the broader content ecosystem across internal teams and external partners.

Responsibilities include:

- Managing vendor strategy, evaluation, onboarding, governance, and performance SLAs
- Driving consistent briefs, standards, timelines, and quality expectations with external creators
- Partnering with L&D;, business leaders, SMEs, and HR stakeholders to:

- Source expertise
- Align content to business needs

- Ensure adoption and relevance
- Influencing senior stakeholders on priorities, trade-offs, and content rationalization decisions

7. People Leadership & Capability Building (Team + Culture): Build, lead, and develop a strong content management function.

Responsibilities include:

- Building functional capability across:

- Learning design excellence

- Content operations discipline
- AI-enabled workflows

- Analytics and executive communication
- Creating a high-ownership culture focused on quality, speed, and trust
- Establishing clear roles, career pathways, and skill development plans

________________________________________ What This Role Is Not

This role does not

- Own learner allocation, cohort management, or training logistics (unless explicitly scoped)
- Function only as LMS administration support
- Operate without governance--this role is accountable for standards and decisions

This role exists to lead strategy, governance, operating excellence, and transformation--while enabling scalable ________________________________________

What Success Looks Like

- The firm has a coherent, enterprise-level learning content strategy with clear governance
- LMS and learning channels contain content that is current, relevant, discoverable, and high quality

- Content lifecycle (refresh/retire/update) runs on schedule with strong discipline and hygiene
- AI-enabled workflows materially improve speed, cost efficiency, and standardization without compromising quality

- Leadership receives clear, decision-ready insights on content health, gaps, and impact
- Vendor ecosystem runs smoothly with strong briefs,



predictable timelines, and consistent quality

- The team demonstrates high ownership, strong learning design maturity, and operational excellence

________________________________________ Education & Background

Strong academic (Graduate / Post-Graduate preferred) background is mandatory

Preferred disciplines:

- Instructional Design / Learning Experience Design

- Education Technology

- Psychology

- Communications
- Business, Human Resources, or Organizational Development

Experience 10-12 years of experience across:

- Learning content strategy and content operations at scale
- Instructional design leadership and quality governance
- LMS/content ecosystem management and digital learning delivery models
- Vendor management and external content partnerships
- Stakeholder management with senior business leaders

Strong advantage:

- AI-led content transformation experience (designing and scaling workflows, not just tool usage)
- Leading teams and building operating rhythms for enterprise L&D; functions

________________________________________ Key Skills & Attributes

- Enterprise Content Strategy: Ability to set direction, priorities, and governance frameworks
- Operating Model Excellence: Builds scalable workflows, standards, and predictable execution
- Instructional Design Leadership: Strong judgment on what “good” looks like and how to enforce it
- AI Transformation Mindset: Practical, disciplined adoption of AI with guardrails and measurable impact
- Data & Decision Intelligence: Uses metrics to drive prioritization, investment, and lifecycle decisions
- Stakeholder Influence: Confident executive communication and alignment across senior leaders
- Vendor & Ecosystem Leadership: Strong partner governance, SLAs, and quality assurance
- People Leadership: Coaches teams, builds capability, and drives high ownership culture
- High Standards + Speed: Balances quality bar with delivery velocity and scalability

________________________________________

Career Opportunity

This role offers

- Enterprise-level ownership of learning content strategy and transformation
- Opportunity to build a modern, AI-enabled content ecosystem as a scalable capability
- High-visibility leadership partnering with senior stakeholders across the firm
- A platform to shape how capability development is experienced organization-wide
- Pathway into broader L&D; leadership, COE leadership, or enterprise capability strategy roles

________________________________________ AI First Way of Working The Content Enablement Lead - Content Management Services is expected to lead an AI-enabled way of working--setting the direction, governance, and culture for how AI is used across learning content.

AI is used to improve:

- Speed and quality of content creation and maintenance
- Standardization, tagging, and searchability of content
- Analysis, synthesis, and executive reporting efficiency
- Cost efficiency and scalability across the learning ecosystem

AI is treated as a strategic enabler and execution accelerator--without compromising quality, accountability, and trust.

Required Skills

Key Skills & Attributes

- Enterprise Content Strategy: Ability to set direction, priorities, and governance frameworks
- Operating Model Excellence: Builds scalable workflows, standards, and predictable execution
- Instructional Design Leadership: Strong judgment on what “good” looks like and how to enforce it
- AI Transformation Mindset: Practical, disciplined adoption of AI with guardrails and measurable impact
- Data & Decision Intelligence: Uses metrics to drive prioritization, investment, and lifecycle decisions
- Stakeholder Influence: Confident executive communication and alignment across senior leaders
- Vendor & Ecosystem Leadership: Robust partner governance, SLAs, and quality assurance
- People Leadership: Coaches teams, builds capability, and drives high ownership culture
- High Standards + Speed: Balances quality bar with delivery velocity and scalability

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🏢 TresVista Financial Services
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