Hiring International Contact Center | Financial Services
We are looking for experienced International Contact Center professionals with strong communication skills and basic financial knowledge to join our team in Noida / Gurgaon.
Key Responsibilities
- Handle inbound and outbound calls from financial advisors and clients regarding account services, requests, and issue resolution.
- Act as the first point of contact for service-related queries, troubleshooting, and transaction-related support.
- Process account service requests accurately within defined timelines and service standards.
- Educate clients and financial advisors on products, services, systems, and procedures.
- Deliver exceptional customer service and ensure a superior client experience.
- Work closely with advisors and clients to resolve complex account-related concerns.
- Participate in team discussions,
process improvement initiatives, and operational reviews.
Eligibility Criteria
- Graduate/Postgraduate.
- Minimum 1 year of International Contact Center (ICC) experience.
- Basic knowledge of financial products/services.
- Strong verbal and written communication skills.
- Customer-centric approach with solid problem-solving abilities.
- Maximum age: 32 years.
Job Details
Location: Noida / Gurgaon
Salary: Up to 63,000 in-hand
Night Shift Allowance: 6,000
Annual Bonus: 36,000
Working: 5 Days | Fixed Weekend Off
Cab Facility: Both-side cab provided
Selection Process
HR Round Sr. Manager Round Director Round V&A; Round