Summary

Position Summary

Customer The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce.

We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Level: Marketing Ops-Operations Vice President or equivalent

Work you’ll do

- Define and execute the marketing operations roadmap for BPaaS offerings.
- Establish a scalable operating model covering campaign planning, content production, activation, measurement, and continuous improvement.
- Translate business priorities into annual and quarterly marketing plans, integrated activation calendars, and resource requirements.
- Identify opportunities to improve efficiency through automation, standardization, analytics, and GenAI-enabled operations.
- Lead end-to-end campaign operations, including intake, prioritization, planning, production, activation, handoffs, and performance reporting.
- Build campaign playbooks for BPaaS and managed-services motions, including industry-specific and solution-led campaigns.
- Lead the content operating model from demand identification through creation, review, approval, publication, reuse, localization, and retirement.
- Partner with technology and platform teams on roadmap prioritization, integrations, testing, adoption, and ongoing support.
- Manage delivery of marketing and growth-support activities across multiple key accounts, ensuring alignment to account plans, client priorities, sales pursuits, and practice objectives.
- Translate leadership priorities into actionable growth initiatives across priority accounts, industries, offerings, and markets.
- Manage delivery of marketing and growth-support activities across multiple key accounts, ensuring alignment to account plans, client priorities, sales pursuits,



and practice objectives.
- Provide executive-level mentorship and sponsorship to Managers, strengthening their leadership capabilities, broadening their practice and account perspectives, and building a strong pipeline of future marketing operations and practice growth leaders.

Location: Hyderabad/ Chennai Education: UG - Any Graduate - Any Specialization - Any Postgraduate

Experience: Overall 20+ yrs The team:

Our Digital Foundry Operate & Innovations (DFO&I;) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams.

Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.

Required Qualifications

- Significant experience in marketing operations, campaign operations, content operations, demand generation, marketing technology, or an equivalent commercial operations discipline.
- Strong understanding of the full marketing lifecycle, from strategy and audience planning through activation, measurement, and optimization.
- Experience partnering with senior business, sales, offering, and delivery leaders.
- Experience managing distributed teams across US and global delivery locations.
- Experience operating in ambiguous, matrixed, and deadline-driven environments.
- Excellent executive communication and presentation skills,



with the ability to conceptualize and tailor business and technical concepts and requirements for the relevant audiences (technical and non-technical).
- Strong leadership skills to drive cross-functional collaboration and influence stakeholders to maintain a shared vision, strategy, and focus.
- Ability to manage multiple projects and priorities simultaneously

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Career development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people.

Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits.

Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 354834

📌 Consulting-Marketing Ops-Operations Vice President (Chennai)
🏢 Deloitte
📍 Chennai