Company Description V CATCH is a Bangalore-based contact center that operates on Six Sigma standards, led by a core management team with decades of experience in the BPO industry. The company delivers cost-effective call center services supported by state-of-the-art technology and modern infrastructure. V CATCH serves a diverse range of sectors, including Ed-tech, E-commerce, FMCG, aggregators, and real-estate builders.

By focusing on operational excellence and quality service, V CATCH aims to drive measurable improvements in return on investment for its clients. The organization offers a dynamic work environment with opportunities to work across multiple industries.

Role Description The Collection Agency Manager is a full-time, on-site role based in Jaipur. This role is responsible for overseeing collection operations, including managing a team of collection agents, setting daily and monthly targets, and monitoring performance against KPIs. The manager will design and refine collection strategies, ensure adherence to regulatory and company compliance standards, and handle escalated cases to optimize recovery rates while preserving customer relationships.

Daily tasks include reviewing reports, coordinating with clients and internal stakeholders, providing coaching and training to team members,



and implementing process improvements to enhance efficiency and productivity. The role also involves analyzing data to identify trends, preparing performance summaries for senior management, and fostering a positive, results-oriented work culture.

Qualifications

- Strong leadership and people management skills, including team supervision, performance coaching, and conflict resolution.
- Experience in collections, credit control, or recovery operations within BPO, financial services, or related sectors.
- Proficiency in data analysis, reporting, and use of collection or CRM software to track productivity and outcomes.
- Excellent communication, negotiation, and customer relationship skills for handling escalations and client interactions.
- Solid understanding of compliance, regulatory guidelines, and ethical practices related to collection activities.
- Ability to plan and execute process improvements, set targets, and manage operations in a rapid-paced environment.
- Bachelor’s degree in Business, Finance, Management, or a related field; advanced certifications in collections or operations management are an advantage.
- Prior experience in managing call center or contact center teams is highly preferred.
- Comfort working on-site in Jaipur and collaborating with cross-functional teams across locations.

📌 Collection Agency Manager (Hyderabad)
🏢 V Catch
📍 Hyderabad