Role & responsibilities

Strategic

1. Coordinate with the Corporate for target setting for each center in collaboration with the Center Directors and prepare Annual Operating Plan for the cluster consolidating the inputs from all the Center Directors
2. Devise strategies to achieve business targets and supervise the implementation through Center Directors
3. Oversee the studies headed by Center Directors on hospital acquired and post-surgical infections and support the centers to ensure that appropriate action-plans are put in place to minimize the infections.

Operational
1. Provide thought leadership on all operational aspects for all the centers in the respective cluster.
2. Review operational performance, systems and processes to ensure smooth and hassle-free operations of the centers at all times; Provide inputs on corrective actions to be taken (as applicable) in order to meet the financial targets of the centers.
3. Liaise with the legal, political and social workplace to ensure successful operations of the centers.
4. Oversee the quality standards of service delivery across all centers to ensure quality patient care is delivered across all centers (in that cluster) in standardized manner.
5. Oversee and ensure that all standard clinical policies and procedures are followed in compliance with NABH requirements, State/local rules & regulations and the rules of all licensing and accrediting bodies.
6. Establish and maintain communication with investing & non-investing doctors and support the Center Director in doctor engagement initiatives.
7. Ensure periodic clinical and medical reviews along with the Medical Advisory Board and oversee timely execution of the initiatives/follow-up activities.
8.



Act as a second level of escalation point for all operational Issues related to the centers within the cluster andtake suitable action by interfacing with the concerned stakeholders to obtain timely solutions.
9. Assist projects team in setting up new centers in the cluster and support center heads in integration of thebrown-field/green-field centers into NOVA family.
10. Coordinate with the cluster counterpart for Business Development to establish NOVA brand through varioussales and marketing campaigns.

Financial
1. Prepare the annual operating budget for the cluster with the assistance of Corporate and in line with the Annual Operating budget.
2. Monitor the budget utilization and other financial measures of each centre in the cluster; Study and analyse causesfor significant deviation from budget and take corrective action for the same, if required

People
1. Oversee if the right number and quality of manpower is hired in accordance with the manpower planning.
2. Establish performance requirements and evaluate the work of reportees in order to achieve the department goals and develop reportees who are unable to meet expected performance levels.
3. Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the cluster level.
4. Foster a culture of camaraderie and high performance by actively leading and participating in various employee engagement initiatives at the respective centers.
5. Identify and nurture high potential employees, mentor & support them in shaping their careers.
6. Identify and build potential successors and ensure a healthy succession pipeline for the cluster.

Qualification: Any degree/Master

Experience: 10+ Years

Location: Surat

Interested applicants can share their CVs @ [email protected]

📌 Cluster Business Head (Surat)
🏢 Rhea Healthcare
📍 Surat