OpenStack L2 Engineer

? Location: Noida

? Experience: 4+ Years

? Work Mode: Onsite

? Shift: 24x7 Rotational Shifts

? Role Level: L2 / Second-Line Engineering Support

Role Summary

We are looking for an experienced OpenStack L2 Engineer with 4+ years of hands-on experience in administering and supporting production OpenStack private cloud environments.

The role involves second-line engineering ownership, including handling escalations from L1, performing detailed troubleshooting and Root Cause Analysis (RCA), managing platform-level configuration and changes, executing patching and upgrades, and automating repetitive operational activities.

The ideal candidate should have strong expertise across OpenStack compute, networking, storage and identity, along with solid Linux, KVM, Ceph and Ansible skills.

Key Responsibilities

- Own and resolve escalated incidents from L1, performing detailed diagnosis and Root Cause Analysis (RCA) across compute, network, storage and identity services.
- Administer, troubleshoot and tune core OpenStack services including Nova, Neutron, Cinder, Glance, Keystone and Heat.
- Troubleshoot complex OpenStack networking issues involving:
- Open vSwitch (OVS) / OVN
- Provider and tenant networks
- Routers and floating IPs
- Security groups
- VLAN and VXLAN
- Network namespaces
- Trace packet paths across the OpenStack networking stack to identify connectivity issues.
- Manage storage integration including Cinder backends, Ceph or equivalent enterprise storage, volume performance and capacity.
- Plan and execute patching, minor version upgrades and platform maintenance with documented rollback procedures.
- Manage OpenStack projects, quotas, flavours, aggregates, availability zones and image lifecycle.
- Perform capacity monitoring and forecasting and proactively identify utilization and infrastructure headroom risks.
- Automate repetitive operational tasks using Ansible, Bash and/or Python scripting.
- Develop and maintain operational runbooks, SOPs and troubleshooting documentation.




- Mentor L1 engineers and help improve first-line resolution rates.
- Participate in change management, problem management and post-incident reviews.
- Coordinate with OEMs and technology vendors for platform-level defects and escalations.
- Support a 24x7 production environment through rotational shifts.

Required Skills
- 4+ years of hands-on OpenStack administration in a production environment.
- Strong working knowledge of:
- Nova – Compute
- Neutron – Networking
- Cinder – Block Storage
- Glance – Image Service
- Keystone – Identity
- Heat – Orchestration
- Deep understanding of OpenStack service architecture and inter-service dependencies.
- Strong OpenStack networking experience with OVS/OVN, VLAN, VXLAN, network namespaces, routers, floating IPs and security groups.
- Strong Linux administration experience, preferably RHEL/CentOS.
- Experience with Linux performance analysis, kernel parameters, systemd, storage and network configuration.
- Strong knowledge of KVM and libvirt troubleshooting.
- Hands-on experience with Ceph or comparable software-defined storage integrated with OpenStack.
- Automation experience using Ansible.
- Scripting experience in Bash and/or Python.
- Experience with production patching, upgrades, maintenance and change management.
- Robust RCA and problem-solving skills with the ability to document technical findings clearly.

Preferred Skills
- Red Hat OpenStack Platform (RHOSP) experience.
- RHOSP certification or RHCE.
- Experience with Red Hat OpenStack Platform Director / TripleO.
- Exposure to OpenShift or Kubernetes running alongside OpenStack.
- Experience in telecom, BFSI or large regulated data-centre environments.
- Experience with monitoring and log aggregation tools such as:
- Prometheus
- Grafana
- ELK Stack

Ideal Candidate The ideal candidate will be a strong OpenStack L2 / Infrastructure Engineer who can independently troubleshoot complex production issues, perform RCA, manage platform changes and upgrades, and automate operational processes. Candidates must be comfortable working onsite in Noida and in a 24x7 rotational shift environment.

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