Technical Support Administrator – OpenStack

? Location: Noida

? Experience: 2–3 Years

? Work Mode: Onsite

? Shift: 24x7 Rotational Shifts

? Employment Type: Full-Time

Role Summary

We are looking for a Technical Support Engineer with 2–3 years of experience to provide L1 support for a production OpenStack private cloud environment.

The role involves monitoring platform health, handling incidents and service requests, performing routine cloud provisioning and operational activities, troubleshooting first-level issues, and escalating complex issues to the L2 team with complete diagnostic details.

The ideal candidate should have hands-on experience with OpenStack, Linux, KVM, basic networking, virtualization and ticketing tools and should be comfortable working in a 24x7 rotational shift environment.

Key Responsibilities

- Monitor OpenStack platform health, service status and alerts across the environment.
- Acknowledge and respond to alerts within defined SLAs.
- Handle incidents and service requests through ticketing tools, including logging, categorization, initial diagnosis and resolution.
- Provision and manage virtual machines, flavours, images, volumes, security groups, key pairs and floating IPs using Horizon and OpenStack CLI.
- Perform routine operational activities such as:
- Instance start/stop
- Instance resize
- Snapshot creation
- Volume attach/detach
- Quota checks
- Perform first-level troubleshooting of:
- VM boot failures
- Network connectivity issues
- Volume attachment issues
- Console access issues
- Check the status of core OpenStack services and perform service restarts as per documented procedures.
- Follow defined SOPs, runbooks and operational procedures.
- Escalate issues beyond L1 scope to L2 with complete troubleshooting and diagnostic information.




- Maintain accurate shift handover notes and update knowledge-base documentation.
- Support scheduled maintenance, patching and upgrade activities under L2 supervision.
- Work effectively within a 24x7 rotational shift support model.

Required Skills
- 2–3 years of hands-on experience in OpenStack, cloud infrastructure, virtualization or a comparable platform.
- Working knowledge of OpenStack services:
- Nova – Compute
- Neutron – Networking
- Cinder – Block Storage
- Glance – Images
- Keystone – Identity
- Horizon – Dashboard
- Hands-on experience with OpenStack CLI.
- Ability to read service logs and perform first-level troubleshooting.
- Strong fundamentals in Linux administration, preferably RHEL/CentOS.
- Knowledge of Linux processes, services, file systems, users and permissions.
- Basic networking knowledge including TCP/IP, VLANs, subnets, routing, DNS and firewall rules.
- Understanding of KVM and virtualization concepts.
- Experience working with ticketing tools such as ServiceNow, Remedy or Jira Service Management.
- Basic Shell scripting knowledge.
- Strong incident management, troubleshooting and communication skills.

Good to Have
- RHCSA or Red Hat OpenStack certification.
- Exposure to Ceph storage.
- Experience with monitoring and observability tools such as Prometheus, Grafana, Zabbix or Nagios.
- Previous experience in a 24x7 rotational or shift-based production support environment.
- Exposure to OpenShift or other private cloud platforms.

Candidate Profile The ideal candidate is a hands-on L1 Technical Support / Infrastructure Support skilled with strong Linux fundamentals and practical exposure to OpenStack or similar virtualization/cloud platforms. The candidate must be comfortable working onsite in Noida and in 24x7 rotational shifts.

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