1. Client Servicing - ED Global Partners

Hybrid, Mumbai | 2–5 years of experience

You'll be the primary point of accountability between ED's consulting teams and the founders, MSMEs, and mid-market clients we serve - owning both the relationship and the substance of what gets delivered.

You'll work across live engagements - business models, business plans, marketing strategy, and strategy documents - producing client-facing deliverables directly, along with aiding in execution.

What We're Looking For

- Someone with working business knowledge who can think through a business model and build it independently
- Someone who takes ownership of client outcomes
- Someone who can manage multiple client relationships simultaneously without dropping detail
- Someone who understands business context well enough to flag risk before the client does
- Someone who communicates with precision under time pressure
- Someone who treats client confidentiality and data as non-negotiable

Core Strengths

- Strong business fundamentals - business models, market sizing, GTM, competitive positioning
- Ability to write investor - and client-ready strategy documents independently
- Strong ownership and follow-through
- Excellent written and verbal communication
- Ability to manage competing timelines across multiple accounts
- Sound judgment on when to escalate versus resolve independently
- Comfort working directly with founders and senior client stakeholders
- Attention to detail in deliverables
- Efficient use of AI without dependency on it

What You'll Work On

- Acting as the primary point of contact for assigned client engagements
- Drafting business models, business plans, marketing strategy, and strategy documents for clients
- Structuring client deliverables using frameworks appropriate to the engagement.
- Coordinating deliverable timelines between consulting teams and clients
- Managing client onboarding, kickoff, and expectation-setting
- Tracking open items, pending approvals, and deliverable status across accounts




- Reviewing outgoing client materials for accuracy, tone, and completeness before delivery
- Identifying scope creep, delays, or client dissatisfaction early and escalating appropriately
- Maintaining client records and communication logs (Docs, Sheets, communication platforms)
- Supporting proposal and engagement renewal conversations

How Success Is MeasuredPrimary

- Client retention and renewal rate across managed accounts
- Quality and accuracy of business documents delivered (business models, plans, strategy docs)
- On-time delivery rate of client deliverables
- Client satisfaction on service quality and strategic value
- Real-time business outcomes

Secondary

- Number of issues flagged and resolved before escalation to leadership
- Turnaround time on client queries and requests
- Accuracy and completeness of client documentation and tracking
- Upsell or expanded-scope conversations initiated

Role Environment

- Direct coordination with consulting, deal advisory, and leadership teams
- High client visibility with real accountability for relationship and deliverable quality
- Rapid-paced, multi-account environment requiring strong prioritization
- Exposure to a range of sectors and engagement types across ED's client and investor base

Experience

- 2–5 years of experience in business strategy, consulting, or client-facing advisory work
- Demonstrated ability to independently produce business models, plans, or strategy documents
- Experience managing multiple stakeholders and competing priorities simultaneously
- Defined by ownership, precision, and composure under pressure

CompensationAligned with capability, contribution, and growth potential.

Location:

Preferably Mumbai

Work Mode:

Hybrid

Valuing ownership, client trust, and real business exposure, this opportunity offers direct founder-level exposure and genuine strategic scope.

If this resonates with you, write to: [email protected]

Subject Line: Client Servicing, ED Global Partners

Please mention:

- Current CTC
- Expected CTC
- Notice Period
- Current Location
- Portfolio or case studies

Only shortlisted candidates will be contacted.

📌 Client Servicing - ED Global Partners (Mumbai)
🏢 ED GLOBAL PARTNERS
📍 Mumbai