Key Responsibilities:

1. Customer Interaction:

- Respond promptly to customer inquiries via phone, email, or in-person.

- Address and resolve customer issues related to orders, deliveries, and services.

1. Problem Solving:

- Utilize robust problem-solving skills to identify solutions and ensure customer satisfaction.

- Escalate complex issues to higher management when necessary.

1. Communication:

- Maintain clear and effective communication with customers, ensuring they are informed about their queries and resolutions.

- Collaborate with internal teams to ensure seamless service delivery.

1. Customer Feedback:

- Gather and analyze customer feedback to improve service delivery.

- Implement strategies to enhance customer satisfaction and loyalty.

1. Record Keeping:

- Maintain accurate records of customer interactions and transactions.

- Update customer information in the database as required.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Client Service Officer (Chandigarh)
🏢 Chocovic
📍 Chandigarh