- Position -Client Relationship Executive – CCTV & Security Systems
- Reporting To- Project Manager
- Job Type- Full-Time | On-Site
- Work Location- Thane, Mumbai, Maharashtra.
- Salary Up to ₹25,000 per month, depending on experience, communication skills, technical knowledge, and overall suitability.
- Required Experience Strictly 1–2 years of relevant experience

Candidates with less than 1 year or more than 2 years of experience will not be considered. Freshers are not eligible for this position.
- Job Overview

We are looking for an experienced and client-focused Client Relationship Executive – CCTV & Security Systems who will work under the Project Manager and act as the primary coordination point between the client, technical team, and project management team. The candidate will be responsible for client interaction, understanding client requirements, coordinating CCTV and software-related service activities, tracking technical issues, preparing reports, following up on pending activities, and ensuring timely communication and resolution of client requirements. 1 The ideal candidate should have 1–2 years of relevant experience, excellent communication skills, strong client-handling abilities, and a basic understanding of CCTV technology, surveillance software, networking, and technical support.

1. Client Relationship & Communication

Act as the day-to-day coordination point for the client at the assigned site.

Build and maintain professional relationships with client representatives.

Understand client requirements, complaints, concerns, and service requests.

Communicate client requirements clearly to the Project Manager and technical team.

Provide regular updates to clients regarding ongoing issues and service activities.

Follow up on client requests until proper resolution.





Handle client complaints professionally and ensure timely escalation when required.

Maintain a positive and qualified relationship with the client.

Communicate effectively with both technical and non-technical stakeholders.

2. CCTV & Security System Coordination

Develop a positive working understanding of the client's CCTV and security infrastructure.

Coordinate with technical engineers regarding CCTV-related complaints and service requests.

Monitor the status of CCTV cameras, DVRs, NVRs, VMS, and related systems.

Coordinate troubleshooting activities for:

Camera offline issues

Video loss Recording issues

Connectivity problems

CCTV software issues

Storage-related issues

Follow up with technical teams until issues are resolved.

Maintain proper records of CCTV incidents and resolutions.

Report recurring technical issues to the Project Manager.

3. CCTV Software & Technical Coordination

Have a basic understanding of CCTV/VMS software.

Coordinate software-related issues between clients and technical teams.

Assist in communicating user-access, monitoring, recording, and configuration requirements.

Track software-related complaints and their resolution status.

Escalate complex technical issues to the Project Manager or technical team.

Understand enough CCTV technology to communicate effectively with engineers and clients.

- Required Skills
- Communication & Client Handling
- Excellent communication skills are mandatory

Technical Knowledge

CCTV systems

IP Cameras

DVR / NVR VMS / CCTV software Basic networking

IP addressing

LAN connectivity

- Educational Qualification

Graduate in any discipline – Mandatory

Preferred qualifications:

BCA

B.Sc.

IT / Computer Science

BBA

B.Com

B.E. / B.Tech

B.Sc.

relevant graduation degree

Pay: Up to ₹25,000.00 per month

Work Location: On the road

📌 Client Relationship Executive – CCTV & Security Systems (Thane)
🏢 mesklintech
📍 Thane