Description

- Strong hands-on experience with Cisco PCCE in enterprise environments.
- Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
- Experience with CCP REST APIs and XMPP-based integrations.
- Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
- Experience designing high availability and disaster recovery solutions.
- Familiarity with messaging systems such as Kafka or Redis.
- Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
- Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
- Proficiency with SQL Server or PostgreSQL.
- Experience working in healthcare or other regulated environments (HIPAA/PHI).

• Strong troubleshooting, communication, and documentation skills.

Nice to Have

- Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
- Familiarity with Genesys or other contact center platform migrations.
- Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
- Scripting experience (Python, PowerShell) for automation.
- Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

Responsibilities

- Back-End Development: Design, build,



and maintain effective, reusable, and reliable code for our server-side application
- Front-End Development: Build engaging and responsive user interfaces using front-end technologies including React JS and Angular JS.
- Database Management: Manage and optimize data storage solutions
- AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor to enhance development efficiency and integrate AI features into applications.
- System Architecture & DevOps knowledge: In-depth understanding of the entire web development process (Object Oriented programming, design patterns, development, and deployment) and DevOps practices, including CI/CD pipelines.
- Performance & Troubleshooting: Troubleshoot existing scripts, perform point bug fixes,

and conduct application performance tuning and resource usage optimization.

- Collaboration & Agile Methodologies: Collaborate with cross-functional teams in an Agile and Scrum environment, utilizing tools like Jira and Git for project and task tracking.

📌 Cisco PCCE & Finesse Workflow Engineer - All Locations (Bengaluru)
🏢 Insightek Global Consulting
📍 Bengaluru