Location- Bengaluru

Experience- 12 to 25 Years

Must Haves- 15-20+ years of experience in automobile industry

Minimum 5-8 years in leadership role (Dealer side)

Experience with dealership operations (sales + service) is critical

Role Overview- The CXO - Dealership Head will be responsible for overall business performance, strategic growth, and operational excellence of the dealership. The role includes driving vehicle sales (PV/EV), service operations, customer satisfaction, and profitability while ensuring adherence to OEM standards.

Key Responsibilities-

- Business & Revenue Growth Drive sales targets across Passenger Vehicles (PV) and Electric Vehicles (EV) Develop local market strategies to increase market share and dealership footprint Identify recent revenue streams (fleet sales, institutional sales, rural penetration) Add should be instrumental in strategizing the Annual Business plan. To hon competence to frame policy and build governance.
- Sales Marketing Leadership Lead showroom and field sales teams to achieve monthly and annual targets Design and execute local marketing campaigns, roadshows, and promotions Build strong relationships with corporate clients, fleet operators, and channel partners
- After-Sales & Service Excellence Oversee workshop operations, spare parts, and service quality Ensure high customer satisfaction scores (CSI/NPS) Drive service revenue, AMC packages, and repeat business
- Financial Management Manage P&L; responsibility of the dealership Budget driven cost controls, optimize working capital,



and improve margins Monitor inventory levels and ensure healthy stock turnover
- OEM Compliance & Relationship Ensure adherence to dealership standards and SOPs Adhere to ‘Zero Tolerance Policy’ Maintain strong coordination with regional teams Implement OEM-driven initiatives, audits, and digital systems
- Team Leadership & HR Build and lead high-performing teams across sales, service, finance, and operations Drive training, performance management, and retention strategies Foster a customer-centric and performance-driven culture
- Customer Experience Ensure seamless end-to-end customer journey from inquiry to delivery and service Handle escalations and maintain brand reputation Improve digital engagement and CRM effectiveness
- Expansion & Network Development Identify opportunities for new outlets, service centres or rural touchpoints Support expansion into EV infrastructure and charging ecosystem

Key Skills & Competencies Strong understanding of automobile dealership operations Sales-driven mindset with customer focus

Financial and commercial acumen (P&L; ownership)

Leadership and team-building capabilities

Negotiation and stakeholder management

Knowledge of EV ecosystem (preferred)

Key Performance Indicators (KPIs) Vehicle sales volume & market share

Dealership profitability (EBITDA)

Customer Satisfaction Index (CSI) / Net Promoter Score (NPS)

Workshop throughput & service revenue

Inventory turnover ratio

Employee productivity &retention;

📌 CEO - Dealership Head (Bengaluru)
🏢 YO IT CONSULTING
📍 Bengaluru