: Center Manager (Sales & Operations)

Location: Gurugram, Delhi. Hairfree & Hairgrow Clinic.

Reports To: Sales Head & Clinic Doctor.

Job Type: Full-time

### Job Overview

We are looking for a high-performing, sales-driven, and operationally sound Center Manager to lead our Hair Transplant Clinic. The ideal candidate will be a solid closer who handles patient consultations, provides customized costing, and performs on-table/spot closing. You will be responsible for the entire patient journeyfrom converting warm leads via phone to managing walk-ins, coordinating medical teams, and maintaining smooth clinic operations.

-------------------------------------------------------------------------

### Key Responsibilities

#### 1. Sales, Consultation & "On-Table" Conversion

* On-Table Closing: Conduct face-to-face consultations with patients post-doctor assessment to explain treatment plans, deliver customized costing/pricing options, and close the sale immediately.

* Lead Conversion: Call prospective/new leads, understand their requirements, effectively pitch our services, and convince them to visit the clinic for a Consultation (CS).

* Rigorous Follow-Ups (FUP): Maintain a strict follow-up pipeline for all non-converted walk-ins and inquiries to bring them back for booking.

* Lead Generation: Actively identify opportunities to create new leads through local marketing initiatives, patient referrals, and networking.

#### 2. Center Operations & Hospitality

* Center Administration: Take full ownership of the center’s daily operations,



ensuring the clinic maintains premium standards of hygiene, decorum, and premium hospitality.

* Guest Relations: Manage walk-in patients warmly, ensure minimal wait times, and deliver an exceptional customer experience.

* Team Coordination: Smoothly coordinate with Doctors, Surgeons, and Front-Desk Executives regarding daily appointments, OT schedules, and patient queues.

#### 3. CRM & Reporting

* Data Management: Accurately update patient interactions, visit details, follow-up statuses, and booking stages in the CRM system daily.

* Sales Tracking: Maintain complete records of daily walk-ins, conversion rates, revenue collected, and pending pipelines for management review.

---

### Required Skills & Qualifications

* Experience: 3–5 years of experience in Sales/Operations within a Hair Transplant, Cosmetology, Dermatology, or Premium Wellness Clinic.

* Proven Closing Skills: Excellent negotiation and high-value sales closing skills (experience with instant/spot closing is a must).

* Communication: Fluent in written and spoken English and [Insert Local Language], with strong persuasive skills.

* Tech Savvy: Proficient in working with CRM software, MS Excel, and appointment scheduling tools.

* Personality: Highly presentable, confident, empathetic, and capable of handling high-stress situations with a smile.

---

### What We Offer

* Competitive Base Salary.

* Attractive Performance Incentives/Commissions on successful conversions and target achievements.

* Opportunities for career growth in a rapidly expanding clinic network.

📌 Center Manager/ Counselor (Bhopal)
🏢 Hairfree Laser
📍 Bhopal